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Service Designer (6 Month FTC), Wakefield
Client: Nicholson Glover
Location: Wakefield, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Views:
3
Posted:
22.08.2025
Expiry Date:
06.10.2025
Job Description:
Our client is a national law firm with a local heart. They are more than lawyers and financial experts – they help people navigate life’s ups and downs.
Recognised among the Best Workplaces for Wellbeing, they champion diversity, sustainability, and community investment. Your voice will shape tomorrow’s client experience.
As a Service Designer (6-month FTC), you will be the expert driving better client journeys. Your responsibilities include:
* Leading workshops, mapping journeys, and identifying friction points.
* Transforming pain points into plans, blueprints, and tangible improvements.
* Influencing teams across Client Experience, Insight, Marketing, and Change.
* Championing the client’s voice in all discussions, from senior meetings to frontline services.
* Monitoring trends and competitors to keep the firm ahead.
* This role involves strategic, hands-on work, managing multiple projects, validating ideas with real feedback, and embedding meaningful client-centered changes.
The ideal candidate will have:
* Strong experience in service design and a proven record of transforming customer journeys.
* Expertise in design thinking, journey mapping, and simplifying complex information.
* Experience within professional services, law, or financial sectors.
Please note, we are seeking someone who can start immediately or by August at the latest.
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