Role Responsibilities
* Ensure a swift response and settlement of claims, whilst constantly reviewing service standards
* Negotiate claims with markets in order to maximise client retention
* Provide advice to clients where required in respect of claims
* Ensure timely processing of all claims documents and answer enquires relating to claims processing
* Ensure the secure, efficient and auditable handling of client monies and proactively manage payments
* Maintain and update in-house systems
* Liaise with placing teams and other areas of the Business to ensure overall client requirements are met
* Prepare statistical claims data for both internal and external use
* Maintain strong client and market relationships as appropriate
* Perform quality control checks on all documentation
* Adhere to and meet fully the expectations of the Business, as set out in its policies and procedures, training material, and embedded in its systems and controls. Our policies and procedures are written to encapsulate the compliance, legal and financial crime related legislation and regulations which apply to the Business.
* Comply with any external rules and requirements imposed on individuals performing their role at the Business, such as Lloyd’s byelaws and FCA rules.
* Promote the Business brand and values to enhance the Business reputation in the market
* Follow internal and market claims procedures.
* Presents non-complex claims autonomously. Acknowledges and investigates some more complex claims advices with limited supervision, escalating issues as appropriate.
* Assists others with claims.
Qualifications
* CII qualifications desirable, but not essential
Knowledge
* Knowledge of the North American Insurance Market
Class/ECF/IMR/Lineage