Overview
We’re working with a growing digital solutions provider that supports engagement across the education and non-profit sector. They are looking to bring in a Customer Services Coordinator to join their customer operations team. This is for someone who enjoys problem-solving, engaging with people, and delivering practical support that makes a difference.
This is a great opportunity for someone with strong customer service experience who wants to expand their skills in digital platforms, customer service and training delivery.
What you’ll be doing
* Acting as first point of contact for customer enquiries via phone, email, live chat, and ticketing
* Responding to and prioritising support requests, taking ownership through to resolution
* Delivering training to new and existing customers both online and face to face
* Keeping support and user documentation up to date
* Recommending improvements to internal processes and sharing best practice
What we’re looking for
* Proven experience in a customer-facing support role
* Strong written and verbal communication skills, able to explain technical information clearly
* Confident IT user, ideally with exposure to CMS or CRM systems
* Excellent organisational skills with the ability to prioritise under pressure
* Attention to detail and ability to work independently as well as part of a small team
Details
Location: Hybrid / Remote (1 Day every 2 Weeks)
Type: Full-Time, Permanent
Salary: £26,500 – £30,000 depending on experience + benefits (37 days annual leave)
Company: James Andrews Technology
Location note: Coventry, England, United Kingdom
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Customer Service and Administrative
Industries
Software Development, IT Services and IT Consulting, and Higher Education
Ready to bring your customer service skills into a growing digital environment? Apply now to find out more.
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