Patient Services Manager
Location: Leicester City Centre (Free Parking Available)
Salary: GBP 35,000: GBP 40,000 per year
Hours: 37.5 hours per week
Department: Administration Leadership Team
About the Role
We are recruiting on behalf of our client for a Patient Services Manager to oversee the reception and administration function of the organisation. This is a leadership role responsible for managing a team, ensuring excellent service delivery, and supporting the day:to:day operations of the administration team.
You will work closely with senior leadership to develop and maintain effective systems, support staff, and ensure a positive experience for all visitors and customers.
Key Responsibilities
Staff Management
Line manage the administration/reception team, supporting productivity and development Conduct regular supervisions, appraisals, and management meetings Oversee the induction process for new staff, ensuring all milestones are met Motivate, support, and lead staff, modelling organisational values Ensure staff are trained and aware of policies relevant to their roles Monitor workload and allocate tasks effectively, resolving issues as they arise Manage team rotas, leave requests, and staffing cover to ensure smooth operations Participate in recruitment and retention of staff as required
Operational Delivery
Ensure timely and professional handling of all telephone and visitor enquiries Manage phone systems, answering procedures, and messages Support teams by providing resources and guidance to complete tasks efficiently Maintain booking systems and schedules, including room bookings and shared resources Ensure notice boards, displays, and communications are up to date Review and improve operational systems and processes through audits and feedback Induct visiting or temporary staff, completing necessary documentation
Customer / Visitor Services
Ensure up:to:date information is maintained for all visitors and enquiries Handle complex enquiries and act as a first point of contact for complaints Maintain feedback systems and ensure lessons learned are shared Organise and lead customer/visitor engagement initiatives
Knowledge and Skills
Strong understanding of organisational values and procedures Proficient in relevant IT systems and software Knowledge of scheduling, booking, and administrative systems Excellent leadership, organisational, and communication skills Commitment to personal and team professional development
Apply Now
If this looks suitable, apply today to join a dynamic and supportive team.