Overview
You will have the opportunity in our brand-new offices in Manchester City Centre where you to work with like-minded people on one of our government campaigns that really do make a difference to others.
As a member of our expanding team here at Teleperformance, you will have the opportunity to take on a variety of responsibilities within your role; such as:
1. Taking calls via the inbound telephone channel helping customers who are inquiring about employment status in line with government guidelines and support, general claims, payments, change of details/circumstances, new Universal Credit claims and appointment-related queries.
2. You will be able to make a difference to people’s lives by informing customers of benefit payments to help with living costs, which may be available to those on a low income, or who are out of work or cannot work.
Still interested…Great News!! Well here is what a typical day In the office will look like..
3. You will start your day signing into your systems, making sure you are ready for the day ahead...
4. Working in a fast-paced targeted environment you will strive to achieve, always looking to maximise opportunities, on your “A” game at all times.
5. Lunch breaks- so you can have a good natter with your colleagues or go and stretch your legs with a walk round Piccadilly Gardens or even better some well-deserved retail therapy in Manchester Arndale!
6. You will have plenty of assistance, so if there is anything you are struggling with- you will always have a friendly supportive team of people around you who will be more than happy to help.
The start of your journey with Teleperformance
You get 10 days of classroom-based training (paid of course) where you will get all the information you could possibly need to be a Customer Service Superstar. This will give you a great insight into how your skills will help callers and where you will be able to envisage yourself making someone’s day that little bit better.
What’s in it for you- PERKS PERKS PERKS!
7. Perks at Work – Savings Discounts / Free Online Classes
< - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice
8. Critical Illness – up to £10,000
9. Cycle to Work Scheme
10. Eyecare support voucher
11. Holiday Purchase Scheme
12. Length of Service Awards
13. Workplace Pension
14. Monthly Inspire Awards – For the best of the best
15. Refer-A-Friend earns up to £1,200 for you
16. Monthly Wellbeing Webinars
17. Dedicated Employee Experience Progress – Here to support TP journey
The other important stuff:
The role you are applying for, requires that you are vetted to Baseline Personnel Screening Standard (BPSS).
If your application is successful, you will ask you to provide documents/evidence to allow us to perform the below checks:
18. Identity check
19. Nationality and Immigration Status (including the entitlement to undertake the work we are offering)
20. Basic Criminal Records Check
21. Employment/Academic History Check - for a period three years leading up to your application.
22. We will require documented evidence of your three-year history. employer/education references, payslips/P45, other evidence of salary payments. If you had any gaps in work/education during this time, we will need evidence of what your activity was, e.g. travel, study, unemployment, volunteering etc. If your application is successful, we will provide you with a list of acceptable documents and how you can send them to us.
Please note that if you are selected for the role, we will require all documents/evidence before we can confirm your start date with us. All screening and evidence must be completed satisfactorily before commencement of employment. We strongly recommend you start to compile this information so you have it ready to supply when needed