Technical Services Manager (Apple / macOS Repairs)
Maidenhead, Berkshire | Full-Time | Up to £50,000 + Benefits
Lead a Specialist Apple‑Focused Technical Services Team
We’re looking for an experienced Technical Services Manager to lead a specialist repair and service operation, with a strong focus on Apple macOS devices and high‑quality technical delivery.
As Technical Services Manager, you will take ownership of the day‑to‑day performance of the team and operations, ensuring excellent service standards, efficient workflows and strong customer outcomes.
Key Responsibilities
* Lead, coach and develop a team of technicians and support staff
* Manage all repair workflows across predominantly Apple devices with some Microsoft also
* Carry out advanced diagnostics, warranty and out‑of‑warranty repairs
* Act as the senior escalation point for technical and customer issues
* Use Apple GSX for repair processing, part ordering and job completion
* Manage Microsoft repair systems including ROBO
* Oversee stock control, parts ordering and supplier invoices
* Ensure SLA targets, quality standards and productivity metrics are met
* Produce repair performance reports and operational insights
* Maintain ISO processes, compliance and documentation
* Support onboarding of new repair contracts and service requirements
Qualifications (Essential)
* Apple Certified Mac Technician (ACMT) – current or lapsed
* Strong hands‑on experience repairing Apple Mac / macOS devices
* Experience using Apple GSX
* Previous experience leading or supervising a technical team
* Strong fault‑finding and hardware diagnostic capability
* Excellent organisation and workload prioritisation skills
* Confident handling customer escalations and service issues
* Strong communication and stakeholder management skills
Qualifications (Desirable)
* Apple retail / Genius Bar / Lead Genius background / Apple technical management experience
* iOS repair experience
* Microsoft Surface / Windows device repair experience
* Experience in service centre or workshop operations or Apple Store as a genius or Lead Genius for a sustained period
Benefits
* Up to £50,000 salary
* Gym membership contribution
* Health Cash Plan
* Extra annual leave with service
* Birthday leave
* Long service bonus
* Free Will Writing service
* Additional employee benefits
Equal Opportunity Employer
Eligo Recruitment is proud to be an equal opportunity employer dedicated to fostering diversity and creating an inclusive and equitable environment for employees and applicants. We actively celebrate and embrace differences, including but not limited to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, and disability. All applicants will be considered for employment without discrimination.
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