Job summary
Clinical Digital Transformation Lead-Band
Children and Family Services are looking for an inspiring and innovative leader to drive forward the 0-19 digital programme using transformational change to improve and modernise our service delivery to children, young people and families across Hampshire. The post will include managing the 5-19 ChatHealth services, for parents and young people.
Southern Health has developed a range of digital platforms for service users and staff; we need to ensure staff feel confident and supported in using these tools in their everyday practice, and to promote this offer to our families and stakeholders.
We are looking for somebody with a strong clinical background and transformational expertise to work alongside our teams to develop our service and enhance service user experience. You will need to be able to support clinical service leads through workshops and training to develop their skills and knowledge in supporting staff in the use of digital technology.
Knowledge and experience of our clinical services will be a key requirement with a passion for using technology in leading service developments which demonstrate continuous quality improvement.
An important part of the role will be working alongside teams at their bases therefore regular travel across Hampshire is essential in order to deliver the key objectives of the role.
For more information regarding this role please contact mailto:
Main duties of the job
To support the smooth and successful implementation of organisational and 0-19 Children & Family service specific digital programmes in clinical settings working with the Children & Family Services senior team and staff and Trust Systems Support Team
1. Facilitate the introduction and improve the quality of ongoing use of systems and programmes including RiO EPR and RiO mobile, ChatHealth text messaging service and the new Parent Information Portal
2. Instruct and support clinical and administrative staff in their operation of systems to deliver high quality patient care that is cost effective, efficient and produces quality information required for reporting
3. Actively promote use of systems in the user community encouraging both data completeness and data quality
4. Act as a link between users and the Systems Support Team and suppliers to ensure user feedback is incorporated into future programme and system changes and system enhancements are effectively communicated to users
5. Facilitate work processes re-design and related organisational change to maximise benefits for patients, services and the organisation
6. Work with staff to support service users to participate in programme development access and access systems which provide patient care opportunities
7. Work and engage with young people to develop the digital services in line with how they access services and health information
About us
Southern Health is one of the largest NHS Foundation Trusts in the UK, specialising in mental health and learning disabilities, as well as offering physical health community-based services.
With a workforce of more than 7000 and a footprint that spans more than 200 sites across Hampshire, we're wholeheartedly committed to providing the best possible healthcare, reaching a range of diverse communities, whilst placing patients and staff at the forefront of all our endeavours.
We are currently working closely with other NHS Trusts to integrate all our collective community, mental health, and learning disability services. Our new organisation, to be known as Hampshire and Isle of Wight NHS Foundation Trust, is set to launch in July 2024.
The transformation will happen in staggered stages; Hampshire CAMHS, part of Sussex Partnership NHS Foundation Trust joined Southern Health in February 2024, with Isle of Wight NHS Trust mental health and community services transitioning in early May 2024. The final combination of Southern Health and Solent Trusts is anticipated to occur in July 2024, when the new organisation will be formed.
Our new Trust will continue to cater to the unique needs of different communities, making healthcare across the county more accessible, as well as offering staff more opportunities for career development, training and partnership working.
Join us as we embark on this exciting journey to shape the future of healthcare in Hampshire.
Job description
Job responsibilities
Further information about the Trust and this role can be found on the Job Description and Person Specification document attached.
We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.
Person Specification
Qualifications
Essential
8. Registered Health Professional:
9. RGNSCPHN SN
Desirable
10. Project or Management experienceChange Management TrainingEducated to Masters Degree level or equivalent professional experience. With the ability to demonstrate extensive professional learningUnderstanding of Quality Improvement principlesPrevious experience of working within a transformation role
Experience
Essential
11. Must have a clinical background with significant experience of working at a clinical level in the NHSAbility to demonstrate continuous professional development in a clinical areaCan demonstrate leadership for clinical service deliveryThorough knowledge of the 0-19 Children & Family servicesPrevious clinical managerial responsibility
12. Experienced in the use of current clinical systems EPR systems, digital solutions and social media platforms
Desirable
13. Change managementSupporting staff learning
Additional Criteria
Essential
14. Highly developed oral and written communication skills
15. Excellent organisational skills including methodical and logical approach to
16. Have knowledge of and confidence in promoting IT systems/initiatives in practice (specific product training will be provided)
17. Knowledge of national and organisational policies and procedures relating to data protection and information security
18. Promote transforming of NHS services, co- operatively and through others
19. Full driving licence, daily access to a vehicle with the ability to travel independently across the Southern Health geography
20. Ability to think and act at a strategic level
21. Ability to support and deliver transformational projects
22. Communication skills must be excellent in written and verbal forms, from Board level and across the organisational spectrum
23. Must be able to lead people in teams and motivate others
24. Ability to share newly implemented digital system and procedure knowledge with colleagues, through both informal and formal training/workshop sessions
25. Ability to produce written reports of a high-quality complying with Trust standards where applicable
26. Ability to present options and deliver user training including use of technical equipment
27. Excellent organisation skills and abilities
28. Ability to plan own workload to ensure that weekly, monthly, quarterly and annual tasks are met
29. Self-sufficiency to allow others, rather than oneself, to receive credit for successful transformation, so that ownership for transformation is 'within the organisation'
30. Ability to adapt quickly to new applications and working methods
31. Ability to work under pressure and to deadlines whilst remaining calm and positive
32. Ability to manage own work and prioritise workload
33. Self-motivated with proven high standards of personal performance and an ability to engage and motivate others
34. Good listening skills and patience with diverse groups of users with differing needs and abilities
35. Confident and enthusiastic
36. Ability to communicate effectively and professionally on complex information issues to all levels of staff, both written and verbal
37. Must be able to recognise stress in others and provide appropriate support and guidance to alleviate the situation
Desirable
38. Electronic Patient Record
39. Mobile working via an app
40. Patient Information Portal
41. Understanding of the role of a Clinical Safety Officer
42. Ability to mentor junior staff.
43. Proficient quality assurance skills
44. Excellent decision-making skills
45. Advance influencing and negotiation skills
46. Excellent training skills
47. Must be able to analyse, interpret and resolve highly complex problems relating to the role.