Ready to revolutionize healthcare, making it faster and more accessible than ever before?
How We Started
Back in 2013, our founder Dwayne D'Souza saw an opportunity to give people faster and more convenient access to medications using technology. We've grown rapidly since our inception, without any external funding whatsoever – achieving profitability through innovation and a highly disciplined approach to growth.
Where We Are Now
We've earned the trust of millions of people worldwide through our top-selling products and well-known brands: MedExpress, Dermatica, ZipHealth, RocketRX, and Levity. A lot of our success is down to having our own pharmacies, manufacturers and products – spearheaded by leading in-house medical teams, researchers and pharmacists. Between 2023 and 2024 our global revenue tripled; £60m to £180m (300% year-on-year growth). We're looking to do the same in 2025; move into new territories, and further accelerate our growth journey.
There's never been a more exciting time to join HeliosX.
Where We're Going
Over the next five years, you'll support our goal to become a world-leading healthcare partner, deepening our customer relationships, expanding into new countries, and diversifying our product portfolio to treat more conditions. You'll be part of helping more people access prescription treatments and, most importantly, making personalised care better, quicker and easier for everyone.
Come be a part of making our dream of easier and faster healthcare a reality
About The Role
We are looking for an organised and committe Packing Team Lead to join our MedExpress Pharmacy Team at our brand new warehouse in Leamington Spa. This exciting role will play a pivotal part in the continued success of our brands. As a Packing Team Lead, you will be managing a team of Packers on a production line, ensuring volume, speed and accuracy targets are met. The role involves ensuring the safe handling of GLP1 weight loss medication, ice packs (as this is a refrigerated drug) and sharps boxes.
You will be working closely with our dispensing team to ensure all orders are dispensed and dispatched on time. If you enjoy working cross-departmentally and are a self-starter with strong communication skills this role would suit you perfectly.
This is a full-time, permanent role, based on site in our Leamington Spa warehouse. Shifts will be on 4 days on & 4 days off schedule, between the hours of 9am-9pm.
What You'll Be Doing In The Role
* Manage staff rota for dispatch and non-dispatch activities, arranging temporary cover for leave and seasonal peaks in activity.
* Daily standup meetings to celebrate success and relay performance goals.
* Ensure all staff complete training and understand SOPs
* Communicate clearly with teams to clarify duties and responsibilities
* Promptly resolve issues and escalate to the Responsible Pharmacist and Site Manager when necessary
* Train, mentor and inspire both new and existing direct reports
* Conduct 1-1 and performance reviews with direct reports
* Verify and approve invoice details for agencies, locums and contractors and relay staff overtime to HR
Fulfilment and Operations
* Ensuring the on time dispatch of all packages while maintaining safety and cost control targets are met.
* Optimising the workspace and current workflow to maximise efficiency
* Work to ensure compliance with health and safety regulations
* Coordinate with delivery service providers to optimise collection times and volumes
* Establish productivity targets for staff and evaluate performance accordingly
* Meet quality targets and strive for zero picking / dispatch errors.
* Ensure stock integrity and control across storage and pick locations, supporting stock counts as required.
* Maintain workplace cleanliness and area readiness.
* Shift handovers to counterparts.
* Act as a keyholder responsible for the site lock-up and opening (once probation is completed).
What You'll Bring To The Role
* Experience leading medium sized teams in a similar ecommerce environment.
* Ability to plan, prioritise and organise effectively.
* Able to thrive under deadlines and deliver results.
* Proficient in Excel for report creation and data-driven decision-making.
* Strong leadership and team motivation abilities.
* Clear and concise communication, problem-solving and time management skills.
* An understanding of business rationales and the ability to initiate and implement decisions that will achieve business goals.
Why work with us?
Benefits
At HeliosX, we want to improve healthcare for everyone, and to do this we need a team of brilliant people who share that ambition. We are currently a diverse team of engineers, scientists, clinical researchers, physicians, pharmacists, marketeers, and customer care specialists committed to our mission - but we need more talented folks to join us, if we want to achieve our global ambitions Aside from working with our all-star team, here are the other benefits of coming on board:
* 25 days holiday plus UK Bank Holidays in Lieu if worked
* Private health insurance, along with extra dental and eye care cover
* Pension scheme
* Enhanced parental leave
* Cycle-to-work Scheme
* Electric Car Scheme
* Free Dermatica and MedExpress products every month, as well as family discounts
* Access to a Headspace subscription, discounted gym memberships, and a learning and development budget