Our client, an established MSP, are currently recruiting for a 1st Line Support Technician to join their growing team. Working for an MSP, the 1st Line Support Technician will gain access to supporting a wide range of technologies and clients.
Key responsibilities for the 1st Line Support Technician
Manage multiple tickets and projects
Assisting technical support requests within the team.
Keeping the IT documentation up to date
Meet and exceed SLAs
Ensure good communication with both customers and staff
Direct reporting and working closely with the senior management team.
This is an office-based role. Some onsite works where required.
Occasional overtime offered
Key Experience for the 1st line Support Technician
Ability to work independently and as part of a team.
Working in a pressurised environment handling multiple tickets and incoming requests
Exceptional customer service skills and engagement.
Minimum 1 year working within an MSP
1st Line Service desk experience
Experience of working with Microsoft technologies
Please apply as directed!