Role: Order Processing Customer Support (Part Time)
Location: Glasgow
Hours: Part Time- 16 hours per week (Thursdays & Fridays)
Salary: £26,208 per annum pro-rata
Join Our Team as the Face of Exceptional Customer Service!
Are you passionate about delivering top-tier customer service? Do you thrive in a fast-paced environment and enjoy building meaningful relationships? NWH Group is looking for an enthusiastic and detail-oriented candidate for the Order Processing Customer Support role to join our Glasgow Depot. As the first point of contact for our Waste Services customers, you’ll be more than just a customer service agent - you’ll be an ambassador for our brand.
What You’ll Do:
1. Welcome and engage with new and existing customers across Outlook, Live Chat, and Telephone
2. Build lasting relationships by providing excellent customer care
3. Manage high volumes of emails, calls, and orders with a proactive approach
4. Tackle customer complaints with professionalism and empathy
5. Handle invoice queries with a keen analytical eye
6. Accurately input and schedule orders on our bespoke IT systems
7. Promote our services and support the Sales team with passion
What You’ll Bring:
8. Strong communication skills across all platforms
9. Self-motivation and a team-oriented mindset
10. Flexibility and adaptability in a high-pressure environment
11. A helpful, can-do attitude with an empathetic touch
12. Excellent attention to detail and a proactive work ethic
What We Offer
13. 28 days minimum paid holidays (pro-rata)
14. Pension contributions
15. Death In Service scheme
16. Free flu jabs
17. Complimentary tea & coffee in the staff canteen
18. Free on-site parking
19. Mental Health and First Aid Support
20. Dedicated Employee Engagement and Wellbeing support
21. Great Christmas Night out
22. Last but not least: Great company culture!
The company
The NWH Group is a second-generation family business headquartered in Midlothian. Servicing the whole of Scotland and the north east of England from ten sites, the NWH Group’s vision is to eliminate waste by transforming it into a valuable product.
On this journey to eliminate waste we provide waste collection services to the Commercial & Industrial, Office, Leisure & Retail and Construction industries. Collecting waste with our fleet of Trade Refuse, Skip, Tipper, Grab and Walking Floor articulated vehicles, we transport materials to our material recycling facilities where we produce and recover valuable products such as metals, cardboard, paper, washed sands, biomass for energy and animal bedding.
Come as You Are