Account Manager
Cardiff (Office-based)
£28,000 + benefits package worth £7,000+
This innovative organisation operates within the home-moving space, connecting consumers with trusted professionals across services such as removals, conveyancing, surveying, house clearance and mortgages. With a strong and growing UK-wide B2B partner network, they are focused on delivering high-quality service, strong relationships and measurable partner performance.
The Role
This is an outbound-led Account Management role with a commercial edge, ideal for someone who enjoys building relationships and proactively engaging with business contacts.
You'll be responsible for supporting and strengthening relationships across the partner network, ensuring accounts are engaged, supported and performing effectively. This is not a purely sales-focused position - instead, it blends customer service, relationship management and commercial awareness.
Key Responsibilities
* Proactively contact partner accounts to provide support, discuss account updates and review performance
* Build and maintain strong working relationships across a UK-wide B2B partner base
* Act as a key point of contact for inbound partner and customer queries
* Support onboarding of new accounts and manage handovers from the New Business team
* Maintain accurate CRM records, including activity, updates and follow-ups
* Monitor account activity, engagement levels and service performance
* Identify opportunities for cross-sell, upsell and account growth
* Resolve issues efficiently, escalating where appropriateCollaborate with internal teams including New Business, Marketing, Paid Media and Operations
* Share feedback and insights to improve partner experience and internal processes
Ideal candidate
* Experience in account management, customer service, partner support or a similar client-facing role
* Confidence making outbound calls and building rapport with business contacts
* Experience managing ongoing client or account relationships in a commercial environment
* Strong written and verbal communication skills
* Excellent organisation and attention to detail
* Experience working towards KPIs, targets or service standards
* Confidence using CRM systems and standard office software
* A calm, professional approach to managing queries and follow-ups
* A proactive mindset and willingness to learn and develop
What You'll Get
* Salary of £28,000
* Benefits package worth £7,000+
* Free city-centre parking also usable outside working hours
* Flexible working hours between 6am and 8pm (no core hours)
* A supportive, collaborative team environment
* Opportunity to develop commercial and account management skills in a growing business
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