Ecommerce Manager
The Opportunity
Quest is exclusively partnering with an established multi-channel retail brand that is investing heavily in its digital growth strategy. With a strong presence across retail and ecommerce, the business is focused on accelerating online performance, enhancing customer experience, and expanding its reach across international markets.
As Ecommerce Manager, you will take ownership of the day-to-day trading and commercial performance of the website, driving revenue growth while delivering an engaging and seamless online customer journey. This role sits at the heart of the digital function, working closely with Marketing, CRM, Merchandising, Creative, and Operations teams to maximise ecommerce performance.
This is an excellent opportunity for an ambitious ecommerce professional who enjoys combining data, customer insight, and commercial decision-making to deliver measurable results.
What You'll Be Doing
Driving Online Growth
* Take ownership of ecommerce trading performance, identifying opportunities to increase revenue and profitability.
* Deliver and execute promotional, seasonal, and campaign activity across the website.
* Monitor customer behaviour and trading trends to optimise performance throughout the customer journey.
* Support the delivery of key trading periods and peak retail events.
Enhancing the Customer Experience
* Continuously improve the online shopping experience through effective merchandising and content placement.
* Optimise navigation, category journeys, landing pages, and product presentation.
* Ensure customers can easily discover products and move efficiently through the purchase journey.
* Champion customer-first thinking across all onsite activity.
Using Data to Drive Decisions
* Analyse site performance and customer behaviour to identify opportunities for growth.
* Partner with internal stakeholders to test new ideas and improve conversion.
* Use insight and reporting to influence trading priorities and future initiatives.
* Support a culture of continuous optimisation and experimentation.
Managing Product Availability & Trading Efficiency
* Work closely with product and supply teams to ensure strong stock availability.
* Help maximise sell-through opportunities while protecting margin.
* Identify potential risks and opportunities within the product assortment.
* Align inventory priorities with commercial and marketing plans.
Supporting International Growth
* Contribute to the performance of multiple international ecommerce markets.
* Ensure local customer experiences, promotions, and messaging are relevant and effective.
* Support ongoing growth initiatives across existing and emerging territories.
Ecommerce Innovation
* Contribute to ongoing platform enhancements and digital transformation projects.
* Work with external partners and technology providers to improve capability and efficiency.
* Explore opportunities to leverage automation, AI, and new technologies to enhance performance.
What We're Looking For
* Experience managing ecommerce trading, digital merchandising, or online retail performance.
* Strong commercial instincts and a passion for driving online growth.
* Analytical mindset with the ability to turn data into actionable recommendations.
* Experience working with ecommerce analytics platforms and reporting tools.
* Strong understanding of customer journey optimisation and conversion principles.
* Ability to manage multiple priorities in a fast-moving retail environment.
* Excellent stakeholder management and cross-functional collaboration skills.
* Desirable Experience
* Fashion, lifestyle, retail, or consumer brand background.
* Experience trading across international markets.
* Knowledge of Shopify or similar ecommerce platforms.
* Exposure to CRO, customer experience optimisation, or digital product initiatives.
* Understanding of wider digital marketing channels and how they contribute to ecommerce performance.
Why Apply?
This is a chance to join a highly respected retail business at an exciting stage of its digital journey. You'll have significant ownership, exposure to senior leadership, and the opportunity to play a key role in shaping the future growth of a recognised consumer brand.