We are looking for a proactive and detail-driven Project Coordinator to join our client’s team in Telford. If you have excellent organisational skills and enjoy working with customers, this role offers the chance to make a real impact while developing your career in a supportive environment. What’s in it for you? * Competitive starting salary * Pension scheme * Private healthcare cover * Relaxed dress code * Staff incentives and rewards * Company events and team outings * Employee referral programme * Free on-site parking Main Duties: * Carry out onboarding calls to gather customer requirements for phone systems * Set up customer phone lines and broadband within agreed targets and SLAs * Record, categorise, and prioritise customer support tickets * Liaise with sales teams, colleagues, and distributors to resolve any order issues * Provide assistance to customers, ensuring a smooth and positive experience * Arrange and coordinate site surveys and installations * Keep clear communication with managers, team members, and other departments * Offer support across the Hosted & Connectivity team when required About You: Experience & Knowledge * 1+ year in a customer service role (telecoms background is a plus) * Excellent written and verbal communication skills * Strong telephone manner * Familiar with CRM systems and Outlook 365 ...