Overview
Customer Success Manager required within a technical space where the customer journey is our competitive edge. You will be the guardian of existing client and supplier relationships, ensuring seamless onboarding, deep adoption, and measurable value. Your goal, to drive growth through relationship led client engagement.
What Youll Own
* Lead generation & conversion: Nurture existing accounts, generate and maintain a pipeline of qualified leads, and convert prospects into long-term clients using tailored follow-up strategies and CRM-driven nurturing.
* Commercial close: Negotiate contracts and close agreements that protect margin and maximise profit.
* Account performance: Monitor account health and identify new growth opportunities and upsell potential.
* Client response excellence: Work with internal teams and suppliers to deliver fast, efficient turnaround times that exceed expectations.
* Customer advocate: Serve as the lead point of contact for account matters, resolve issues professionally, and maintain those long-term, trusted relationships.
What We Need From You
* Proven experience in customer success, account management, or technical sales within cloud, SaaS, or technical services.
* Commercial mindset with strong negotiation and closing skills.
* CRM-savvy and disciplined about maintaining accurate data and pipeline hygiene.
* Excellent communicator who can translate technical detail into business outcomes.
* Proactive, problem-solving attitude you find the how rather than the why not.
* Comfortable supporting the wider team during busy periods and acting as deputy where needed.
What We Offer
* £55,000-£65,000 basic salary (DOE)
* Strong performance-related bonus
* Excellent benefits package including car allowance and healthcare.
* Clear progression and real commercial impact
* Office based work, working closely with a growing team.
* A pragmatic, people-first team that celebrates wins, learns fast, and keeps work enjoyable.
* A growing business with exciting long term plans.
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