Customer Success Engineer
Location: London (hybrid)
Duration: 12 months
Day rate: £270 inside ir35
We are looking for a highly technical Customer Success Engineer to join our SASE team, helping customers secure and optimize their cloud environments.
Key Responsibilities:
* Act as the primary technical contact, building strong customer relationships
* Drive adoption and integration of SASE and cloud security solutions
* Provide real-time technical support and strategic guidance
* Partner with CISOs, Security Architects, and DevOps teams on implementations
* Ensure customers achieve maximum ROI from security investments
* Proactively identify risks and develop mitigation plans
* Advocate for customer needs and influence product improvements
* Coach customers on cloud security governance and best practices
* Manage escalations and coordinate with engineering for timely resolution
Required Skills & Experience:
1. Experience in technical support, consulting, pre/post-sales, or similar roles
2. Strong understanding of networking and security concepts
3. Experience with routing protocols (BGP, OSPF), VPNs, IPSEC, TCP/IP
4. Knowledge of authentication protocols (SAML, SSO, LDAP, RADIUS)
5. Familiarity with SASE architectu...