Job Overview
We wish to recruit an enthusiastic interim Ward Manager for Ellington Ward based at Northwick Park Hospital. The successful candidate should have a special interest in working in older adults mental health and will provide robust interim support with support from the older adults inpatient and community services based at Northwick Park Hospital and the boroughs of Brent and Harrow.
The successful applicant will have contact with patients or service users. As an NHS Trust we strongly encourage and support vaccination as this remains the best way to protect yourself, your family, your colleagues and of course patients and service users when working on our healthcare settings.
Main duties of the job
We are looking for a compassionate and highly motivated Ward Manager with experience of managing others to lead a dedicated clinical team. This is an exciting opportunity to gain experience and lead change in a supportive environment.
You will be able to demonstrate progressive skills in leadership, advanced clinical practice, and service development. We are seeking senior nurses who are looking to further their career and you will be joining a multi-disciplinary team that is committed to the provision of high quality and patient-centred care, continuous service and staff development, and strong collaborative working with other agencies.
The role is pressured at times; you will need to be proactive and self-directed as well as working alongside fellow ward managers within the division and working closely with the matron to continue to strive for improvement to ensure that we are continuously providing high standards of care to all of our patients. The post holder will have relevant experience in an inpatient ward, and relevant knowledge of older adult mental health. You will have clear aims for the ward's development and be able to achieve goals set. Firm evidence of how you as a leader have positively affected team dynamics and improved clinical effectiveness is required. You must be able to motivate staff to achieve high standards, and possess excellent communication skills as components to achieve Trust goals.
Working for our organisation
The successful applicant will work with the matron and Northwick Park colleagues to promote a culture that fosters staff involvement and a progressive attitude to service improvement, along with taking operational and clinical day to day management responsibility at team level using performance management systems to ensure the effective delivery of clinical activity and quality standards to meet service specifications. You will also work collaboratively and co-operatively with others to meet needs of patients and their families. You will need to ensure that as well as providing clinical leadership, responsibility for direct staff management and the running of an acute inpatient ward, you will also be working to a tight deadline and financial budget and other constraints.
Detailed Job Description And Main Responsibilities
Patient Care
You will be expected to:
Build and maintain a caring, kind culture in the ward in which people respect each other and people are treated with dignity
Be a role model and visible authoritative presence in the ward delivering compassionate care
Be a resource, providing experienced advice to the ward
Promote excellence in nursing standards and clinical leadership and monitor patient care programmes in accordance with agreed policies
Ensure ward staff effectively manage the reception, transfer and discharge of patients and adhere to Trust policies
Ensure care is delivered development and auditing of care programmes and standards of care including meeting, for example, the requirements of key NICE guidelines and the National Service Framework
Carry out and demonstrate nursing care and procedures in accordance with Trust policies and Best Practice guidelines at a higher clinical
Work with Domestic Service staff to ensure that the ward environment is maintained in a clean order and ensure that any shortfalls in cleaning standards are rectified
Liaise with Infection Control Team regarding auditing clinical areas and control of infection among patients in the ward
Innovate and improve practice, showing courage and commitment and utilising experience and excellence in patient care
Ensure infection control policies and recommendations are implemented
Be active in resolving patient / visitors' problems, complaints and queries by liaising with the Patient Advice and Liaison Service and the Trust Complaints Department and implementing actions for improvement
Liaise with the colleagues and patient flow team about bed management and discharge plan
Communication Skills
You will be expected to:
Provide a visible accessible and authoritative presence within the ward in whom patients and their families can have confidence and to whom they can turn for assistance, advice and support
Be visible and accessible on the ward on a daily basis, monitoring the team ethos and effectiveness of communication
Build networks and relationships to engage and mobilise for excellence and improvement
Cascade information to nurses and ward staff. Communicate information to managers, staff, patients and relatives which at times may be highly complex or sensitive and where there may be opposition to the message g. disciplinary matters, rostering conflicts etc.
Resolve patient / visitors' problems, complaints and queries
Liaise with other senior nursing colleagues to review best practice, implement statutory and national requirements and quality based initiatives within wards to improve the patient experience
Staff management and development
You will be expected to:
Ensure the ward is fully staffed with an appropriate ratio of registered nurses to health care assistants and substantive to temporary staff.
Provide line management to the Band 6 nurses on the ward including undertaking their supervision and appraisal, development, management of sickness absence and performance management
Be responsible for overseeing the human resource management of ward staff through the line management structure and ensuring adherence to all HR policies
Ensure an effective learning environment to support pre-registration student learning needs and those of permanent staff and promote sharing of multi professional knowledge and expertise and lead development and teaching initiatives within the clinical area
Ensure that staff support systems are in place across areas of responsibility including supervision and mentorship
Ensure all members of staff undertake mandatory and statutory training in line with Trust policy.
Analytical and Judgement Skills
You will be expected to:
Be aware of the potential for vulnerability and abuse amongst service users and their families / carers and ensure all staff adhere to the local policy to inform appropriate personnel in line with Safeguarding Children / Safeguarding Vulnerable Adults and Trust policies.
Be available for advice and support for all junior members of the clinical teams, to ensure that they develop in line with expectation. Support staff to complete the Trust competencies and work within a quality and evidence based method.
Investigate serious incidents and make judgements and recommendations about outcomes, implications and action
Person specification
Qualifications
Essential criteria
RMN Nurse qualification
Diploma/ degree in a subject related to mental health
Desirable criteria
Evidence of post-graduate study/ continuing professional development
Experience or qualification in physical health
Experience
Essential criteria
Significant experience as a qualified mental health nurse
Risk assessment/management.
Evidence of leadership skills
Ability to apply research to practice
Knowledge of counselling skills/cognitive behavioural skills/psychosocial interventions/brief solution focused therapy
A successful track record in making improvements in service delivery or operational effectiveness
A successful track record in managing staff effectively, including improving performance
Experience of safeguarding and investigations.
Desirable criteria
Experience in leading or participating in quality improvement projects
Experience managing budgets
Exposure to delivering service change
Skills, Knowledge, Abilities
Essential criteria
An understanding of the Mental Health Act, the Mental Health Code of Practice and the CPA process.
An understanding of the risk assessment process, and positive risk taking
Ability to engage challenging and/or acutely distressed patients in potentially hostile and/or antagonistic situations and use de-escalation techniques effectively.
Ability to establish and maintain effective working relationships with multidisciplinary teams and other external agencies
Ability to treat service users with respect and dignity at all times, adopting a culturally sensitive approach which considers the needs of the whole person.
Ability to communicate clearly (written and oral)
An understanding of performance management systems and the importance of achieving targets
Knowledge of mental health disorders and their relationship to physical health disorders
Able to build constructive relationships with warmth and empathy, using good communication skills
Clinical knowledge sufficient to be able to make autonomous decisions based on presenting problems and judgment about available options
Able to be self -motivated, and to prioritise workload effectively in potentially stressful circumstances
Able to work as part of a team
Able to reflect on own practice and accept constructive criticism
Flexibility in one's working practice and readiness to occasionally extend working day according to ward demands if necessary
Able to provide effective clinical and managerial supervision
A high standard of IT skills
Desirable criteria
Able to use appropriate models of reflection/ supervision
Able and willing to learn new skills and pass these on to others
Other
Essential criteria
Able to exercise initiative, flexibility and tact
Ability to meet deadlines
Willing to use peer and group supervision creatively.
Understanding/implementation of Equal Opportunities