Overview
Reservations Supervisor
£31,096 per annum plus tronc and fantastic benefits
40 hours per week across 5 days, including evenings and rotational weekends
Due to the location of the Estate, a driving license is recommended
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Our Reservations Supervisor
As Reservations Supervisor, you’ll play a pivotal role in guiding the Reservations team to deliver excellent guest service. Acting as the first point of contact for many of our guests, you will ensure enquiries are handled with accuracy, efficiency, and care. Supporting the Reservations Manager, you’ll help drive consistency, convert enquiries into bookings, and provide a smooth journey for every guest from enquiry to arrival.
Key Responsibilities
* Support the Reservations Manager in day-to-day operations
* Supervise and motivate the Reservations team to ensure high standards of service
* Ensure accuracy and consistency in all reservations communications
* Provide a seamless, personalised experience for every guest
* Convert enquiries into confirmed bookings while managing guest expectations
* Uphold company parameters, cancellation policies, and data security
* Oversee group bookings and monitor daily reports
* Collaborate with Finance on commission processes
* Maintain Freshdesk templates and create SOPs for consistency across the team
What we can offer
* A positive workplace environment with opportunities to develop both personally and professionally.
* Stay in shape with our complimentary use of our gym and wellbeing classes
* Look after your wellbeing with complimentary access to our Spa and swimming pools and our exclusive benefit of 50% off Spa Treatments.
* Enjoy shopping in both our shops on estate and online with 30% discount for all our colleagues and free delivery for any online purchases.
* Discover exclusive perks with our Discounted hotel stays for staff, accompanied by a fantastic 30% discount at our restaurants.
* Complimentary garden membership for the Newt and our partner gardens including the Eden Project, Kew Gardens and The Lost Gardens of Heligan
* Complimentary staff meal each shift – crafted by our dedicated kitchen team, often featuring fresh produce from our estate.
* We value your hard work and recognise your achievements through our colleague recognition programme “Newt Awards” with the opportunity to achieve a variety of amazing rewards including a complimentary Hotel Stay.
* Support from our Employee Assistance Programme for both yourself and your family
* A team that knows how to have fun with regular team engagement activities including Fun Squad events, which include activities such as Go-Karting and Wine Tasting, to name but a few.
* Up to 30 days annual leave each year for our full-time team
What we're looking for
* Experience in the hospitality industry preferred
* Previous experience with Opera knowledge is essential
* Team supervision or leadership skills
* Strong communication skills – personable telephone manner and clear written communication
* Excellent teamwork and interpersonal abilities
* Strong attention to detail and time management
* Problem-solving ability and initiative
* Confident with Microsoft Office and adaptable with new systems
* Proactive and self-motivated with a passion for guest satisfaction
Where you'll be working
The Reservations team is a vital part of The Newt in Somerset, ensuring a smooth guest journey from first contact to arrival. Acting as brand ambassadors, the team balances attention to detail with a warm and personable approach, ensuring guests receive a seamless and personalised service that reflects the estate’s standards of excellence.
Who are we – The Newt in Somerset
Nestled within an expanse of rolling fields and steeped in ancient history, our luxury country estate stands as a haven of refined elegance, inviting guests to explore acres of captivating gardens, meandering pathways, and enriching exhibitions - accessible 364 days a year for our members. Our hotel extends a warm welcome, offering a home-away-from-home experience where impeccable service flourishes in an ambiance of unassuming sophistication. Beyond the estate, the Newt's essence remains tangible, with our Ecommerce teams delivering our finest products to homes, while media and membership endeavours keep them informed of our latest developments. Behind the scenes, a tapestry of talented teams - from Housekeeping to HR, Finance to Farming - collaborates harmoniously, crafting an unforgettable journey of growth, development, and innovation, where every contribution creates unparalleled experiences.
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