Were recruiting an experienced Income Officer on behalf of a well-established local housing association in Birmingham. This Income Officer position is a temporary opportunity offering a varied caseload and the chance to play a key role in supporting tenants while protecting rental income.
The Role
Youll be responsible for managing rent accounts across a defined patch, taking a proactive and structured approach to income recovery.
Key responsibilities of an Income Officer include:
* Managing rent accounts and arrears for a patch of properties
* Engaging with tenants to prevent arrears and agree repayment plans
* Taking appropriate recovery action in line with policy and legislation
* Preparing and progressing legal action, including court proceedings and possession claims
* Attending court where required
* Working closely with housing management, legal teams, and external agencies
* Effectively managing your own diary and workload
What Were Looking For:
1. Previous experience as an Income Officer within a housing association or local authority
2. Strong knowledge of income recovery and housing legislation
3. Experience preparing cases for court and attending hearings
4. Confident communication and negotiation skills
5. Ability to manage a patch and work independently...