Treatment Manager role at Fairmont Hotels & Resorts.
Company Description
Fairmont Hotels & Resorts, a leader in luxury hospitality, offers world‑class accommodations, fine dining, spa, and more to delight guests worldwide.
Job Description
* Consistently offer professional, engaging, and proactive guest service while supporting fellow Colleagues
* Demonstrate Fairmont core values in all interactions
* Ensure an exceptional guest experience by supervising, motivating, leading, coaching, and managing all aspects of therapist team members’
* Facilitate training on product knowledge, protocols, and treatment practices as needed to ensure an exceptional guest experience
* Train and assess LQA treatment standards ensuring all standards are in place and executed at all times
* Conduct daily briefings, weekly, and monthly departmental communications meetings in a positive, motivating manner
* Manage skin care and consumables inventory to budget, maintaining adequate par levels
* Generate sales driving therapists recommending and/or up‑selling products and services
* Prepare and present monthly reports on therapist KPI’s
* Conduct therapist performance appraisals in a timely manner
* Practice “Management by Walking Around” (MBWA) by providing leadership, being accessible and visible, and inspecting the cleanliness and maintenance of the facility
* Ensure all health department standards are upheld with daily inspections of treatment rooms. Maintain a clean, hygienic, and neat work environment at all times, ensuring all equipment is in safe working condition
* Resolve guest concerns in a prompt and efficient manner, following correct documentation and ensuring managers and relevant departments are notified in a timely manner
* Act as manager on duty in absence of Assistant Spa Manager, supporting the spa desk operations as required
* Provide an exceptional guest experience by performing skin care treatments utilizing facial machinery, massage, and body treatments in minimum modalities of Swedish, Aromatherapy, Deep Tissue, Hot Stone, Body Scrub, and Body Wrap in a professional and engaging manner
* Perform nail services including natural nail spa manicure, spa pedicure, gel nail services and depilatory waxing services
* Maintain an ongoing repeat clientele
* Willing to provide spa services in indoor and outdoor locations
* Follow and ensure compliance with all corporate, hotel, departmental, and safety policies and procedures
* Participate in hotel committees
* Participate in special projects, events, and promotions as required
* Perform other function related duties and projects as assigned
Qualifications
* A diploma in Cosmetology, Beauty Therapy, and/or Esthetician license is required
* At least 2 years’ supervisory and training experience in massage and spa therapies in a luxury hotel environment is strongly preferred
* Current First Aid and CPR certification is strongly preferred
* Proven ability to focus attention on guests’ needs, remaining calm and courteous at all times
* Proven strategies to coach teams in achieving key performance indicators
* Energetic with excellent interpersonal and communication skills
* Excellent organizational skills with ability to prioritize and multi‑task
* Proven ability to work in a demanding fast‑paced environment
* Proven ability to work cohesively as part of a team in a multi‑cultural, diverse environment
* Strong work ethic, highly responsible, reliable and the ability to work extended hours including evenings, public holidays and weekends is required
Physical Aspects of Position
* Frequent standing and walking throughout shift
* Visual Effort: Medium
* Environmental Stress: Busy Atmosphere
#J-18808-Ljbffr