Responsibilities
* Provide day-to-day L2 support for SAP SuccessFactors including troubleshooting, problem resolution
* Assist end-users with system-related queries, provide training, and document user guides and FAQs.
* Provide basic technical support (e.g. Password and User set-up etc.)
* Participate in testing activities, including unit testing, integration testing, and user acceptance testing.
* Maintain comprehensive documentation of system configurations, processes, and procedures.
* Work closely with IT, HR, and other stakeholders to understand business needs.
* Identify opportunities for system enhancements and process improvements to optimize performance and user experience.
* Assisting in the preparation of standard operating procedure (SOP’s).
* Assist in SAP SuccessFactors release management
* Assist in implementing new enhancement and projects
Qualifications
* 3 to 5 years’ experience in the implementation and supporting SAP SuccessFactors modules
* In-depth experience in recruitment, onboarding and employee central modules.
* Experience in HCM life cycle like hire, variations, and terminations and its related integrations.
* Demonstrated ability or the ability to acquire skills and experience in HR process.
* Sound analytical and problem-solving skills with the ability to troubleshoot issues.
* Strong written and verbal communication skills to interact with technical and non-technical stakeholders.
* Ability to work collaboratively in a team environment and manage multiple priorities.
* Exceptional attention to detail.
* Identify gaps and implement process improvements
* Identify opportunities for automation and efficiency
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