Role: Credit Controller Location: Birkenhead or Manchester (2 days per week in the office) Permanent Job Purpose: As part of the Credit Management team, you will be responsible for managing an aged debt ledger which will involve communication at all levels, both verbally & written. In this role you will require to remain calm under pressure, be assertive and have good number skills with the ability to explain financial matters clearly. As credit controller you will be responsible for recovering unpaid money from brokers and clients; proactively dealing with disputes as they arise. To maximise the collection of debt and ensure remedial solutions are provided to ensure aged debt is reduced. To focus on reducing the overdue debt >1 day ensuring cash flow targets are achieved. Key Responsibilities: Debit management and collection of broker/ client accounts. Provide updates on performance of accounts & provide regular updates on issues & sales ledger performance, including action plans for difficult/ doubtful debts. Monitor cash allocation and propose corrective action on un-allocated accounts. Transactional & Bordereau account reconciliations. Manage a high-level workload and pick up any ad hoc activity/ projects to support the department. To ensure queries are maintained daily and resolved within the agreed timeframe. Interaction with Intermediary with regards to credit risk tracking where required Other general administrative duties associated within the Credit Management team. To develop effective regular communication links with stakeholders To ensure correct procedures & processes are in place and to continually develop and review. Responsible for Credit Control activity ensuring processes are followed in a timely way with actions recorded. Escalate serious issues to the Collections Manager for review. Maintaining close working relationships with other internal departments. Daily maintenance & management of departmental emails & system generated tasks. Key Skills & Experience: Essential Excellent organisational skills Experience working in a finance environment Pro-active, flexible and customer focussed Good MS Excel skills (VLOOKUP, & basic pivot tables) Good spoken & written skills Attention to detail, self-motivated & enthusiastic Desirable An understanding of the FCA Guidelines Experience within collections & receivables or office administration Additional Skills & Responsibilities: Customer focused with the ability to influence others. Initiative: Innovative approach to problem solving, anticipating opportunities and the ability to question/challenge existing methods and approaches. Interacting with people: Establishing relationships with various teams across the business. The ability to communicate effectively at all levels, both verbally and written. Show passion with a can do attitude. Qualifications & Educational Requirements: At least 3 years experience within collections and credit control Benefits: Agile/Hybrid working Private Healthcare (Aviva) Aviva Digital GP Employer Pension contribution of 13% Annual bonus Professional qualification support 25 days annual leave (plus bank holidays) x2 wellbeing days per year