At Sodexo we know how important our family of administrators are – keeping our site running smoothly for our guests and colleagues. We have a fantastic opportunity for an Administrator to join our prestigious team. You will be the go‑to person for our team, super‑organised and assisting with a variety of tasks, from supporting reception duties to finance, invoices and payments as well as responding to email/phone calls.
Responsibilities
* Assist with internal and external bookings, including payments, filing and correspondence.
* Assist with administrative tasks related to a matchday, providing each area with the necessary collateral.
* Assist with day‑to‑day business administrative tasks, recharges and billing for the client (NUFC and Newcastle United Foundation).
* Remain customer‑focused at all times, working to enhance events through upselling and the highest level of customer service.
* Ensure office stationery is fully stocked.
* Maintain printed records of weekly business and communication of four weekly events.
* Quality‑manage data and CRM tools.
* Update internal system with event notifications (Jostle).
* liaise with event bookers as required, delegates and guests, with a clear focus on customer service.
* Identify venue client needs and match to solutions.
* Build working relationships with internal and external clients.
* Efficiently handle any sales enquiries on Venue Director, ensuring accurate information is recorded and delivered in a timely manner.
* Answer all incoming calls in a professional and efficient manner.
* Assist sales team in hosting self‑promoted events.
* Prepare all necessary matchday collateral for corporate hospitality suites and sports bars.
* liaise with external suppliers on the delivery of stationery or equipment for matchdays.
* collate orders from both internal and external clients as required.
* liaise with the Executive Head Chef prior to any menus being finalised, ensuring all information is correct.
* Ensure each area is equipped with the relevant, up‑to‑date information, making any adjustments or amendments as necessary.
* Adjust any document templates or information listed as necessary over the course of the season.
* Respond to any queries regarding matchday collateral from Room Managers or the management team during a matchday.
* Complete any reasonable request.
* Comply fully with all health and safety regulations – fire precautions and emergency procedures.
About the role
We want you to bring your can‑do attitude, flexible approach and excellent reliability. We also require excellent attention to detail, exceptional communication skills and the ability to work both as part of a team and independently. Previous experience in a similar role is ideal, but if you have great people skills, we'd love to hear from you.
Qualifications
* Confident and proficient in Microsoft Office.
* Polite and professional telephone manner.
* Previous experience in administration.
* Ability to organise, multitask, prioritise and work well under pressure.
* Adaptable to change and flexible in approach to work.
* Previous experience in a customer‑facing role.
* Excellent verbal and written skills.
* Excellent time management.
Desirable
* Experience working within sports and leisure or stadia.
* Sodexo embeds a strong safety culture in everything we do. Company procedures and health & safety practices will be followed; it is vital you champion this.
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