We are looking for a bright, enthusiastic German speaking customer focused person who is motivated to work in a varied role as part of our fun, hardworking team based in Tunbridge Wels.
We supply vitamins & supplements and laboratory test kits to practitioners and patients worldwide. Simply Nature is part of Nordic Group who are driven by a powerful sense of purpose to help improve the health of individuals across the globe with the power of functional medicine and nutritional health.
We are looking for a highly motivated and organised person to work in our customer service team supporting our customers in particular our German speaking customers. Alongside general administration duties you will also assist the events and marketing team.
This role requires you to:
* Respond to general email queries from practitioners & patients in both English and German
* Process orders for tests and supplements
* Answer the phone, online chat and respond to tasks
* Administrative tasks for our own training and webinars for practitioners
* Updating and adding products to our website
* Assist the marketing team where necessary
The successful applicant will:
* be a strong communicator with excellent written and spoken English and German
* be efficient, organised and able to multi-task and prioritise workload effectively
* have excellent attention to detail
* work well under pressure
* be a team player who is prepared to go that extra mile
* have good computer skills (essential)
* have a flexible attitude to enable growth and to meet the needs our customers
Benefits include: Company pension, employee discount, daily healthy snacks and an in-house staff lunch once a week. We are a growing international company with many avenues for career progression.
Please apply by including your CV along with a covering letter detailing your relevant skills and experience and reasons for applying for this role.
Nordic Laboratories distribute clinical and DNA tests globally in more than 70 countries. Under the umbrella of Nordic Group we have our own Laboratories in Helsinki and Johannesburg. We have our own clinics in Denmark, Sweden, Portugal and Finland. We also distribute supplements through our warehouses in Holland and the UK. We are around 100 employees and speak 19 different languages. Company language is English. Nordic Group has been at the forefront of healthcare innovation and the emergence of personalised medicine for the last 25 years. Everything we do is driven by our desire to change global healthcare.
Job Type: Full-time
Pay: From £26,000.00 per year
Benefits:
* Company pension
* Discounted or free food
* Employee discount
Experience:
* customer service : 2 years (required)
Work authorisation:
* United Kingdom (required)
Work Location: In person
Reference ID: CSA07/2025