Full-time 37.5 hours per week
Start/finish times: 9:00am – 5:30pm and early shift of 7:30am – 3:30pm
Hourly Rate: £12.71
About The Role
As part of the Administration team at Practice Plus Group Hospital, Plymouth, you will work proactively to coordinate and ensure that the outpatient clinics run smoothly and report any issues to the Manager. You will coordinate the patient’s pathway in the department, liaising with nursing staff, updating patient details, requesting patient transport and recording the outcome of all outpatient appointments.
What you’ll be doing
You will have experience dealing with customers face to face and over the phone in healthcare or another service sector, and have excellent communication and interpersonal skills. Your ability to deal with difficult situations calmly is also important in this role. Your customer focused approach, willingness to learn new skills and motivation to provide a high quality service are just as important.
What we’ll look for in you
Qualifications
* Good standard of education
* NVQ in Business Administration – desirable
* Customer Care/Service – desirable
Experience
* Proven relevant experience in dealing with the general public
* Good computer skills including experience in using Word and Excel
* General office systems and routines
* Knowledge of health and safety – desirable
* Experience of working in a similar setting – desirable
* Sensitivity and empathy with people
* Excellent communication skills
* Excellent organisational skills
* Ability to work without close supervision
* Ability to problem solve effectively
In Return, We Offer
* Hourly rate: £12.71
* Private pension with Employer and Employee contributions
* 25 days annual leave per year for permanent, full-time employees + Bank Holidays
* Access to a wide range of wellness and wellbeing tools
* Training and Development
Applicants must have the right to work in the UK. At Practice Plus Group, we actively promote diversity and equal opportunities.
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