Working within an experienced team assessing automotive warranty claims for various automotive brands.
In this role you will be working towards completing a Level 3 Business Administration
Main purpose of the role
* The Warranty administrator apprentice is responsible for the assessment of warranty repair claims submitted by the Retailer network and carrying out the supporting administration.
* Support kit request from dealers
* All claims should be assessed and approved in accordance with manufacturers Policies and Procedures and provide information and recommendations at all times. Claims should be authorised, amended or rejected accordingly.
* The Warranty Claims Assessor will provide remote support for the Retail network on correct claim submission and warranty policy guidance
Candidate Responsibilities
* Working in a team of up to nine assessors in an open plan office
* Record data as required into a bespoke computer application (training provided)
* Assess warranty claims on OEM systems and liaise with and where required the Retailers via telephone and e-mail
* Ensure all data is aligned with all the correct processes, technical bulletins and campaigns
* Proactively find all relevant data and identify clearly the reasons for accepting, amending or rejecting claims
* Administer the necessary documentation to support the warranty claims
* Accept and attempt to resolve enquiries from Customer Retailers (and Customer personnel) via a Communications / Systems entry methodology
* Complete all work to a minimum quality requirement assessed by MSXI and customer management
Candidate Specification
* The ideal candidate will want to develop their administration and customer service experience
* Interest in motor vehicle
* Educated to GCSE Mathematics and English C or equivalent grade 5 or above
* Customer experience would be judged a significant advantage
* Confident with the use of telephones, computers and web based applications
* Work to tight time schedule, producing and maintaining a high level of quality
* Flexible to cover additional hours around holidays, sickness and peak trends
* PC literacy is essential
* Competencies and Skills required
* Team player but must have a pro-active approach and provide new ideas for continuous improvement.
* Process orientated with attention to detail
* Logical thought processes; inquisitive and capable of non-leading questioning
* Must have good written and verbal communication ability as well as demonstrating a high standard of interpersonal skills
* Can demonstrate a high degree of being able to work on own initiative and motivation
* Enthusiastic, flexible and proactive personality
* Personal qualities of integrity, credibility, and a commitment to and passion for the brand.
* Strong business acumen, customer focus and automotive knowledge
* Strong organizational and time management skills
Working hours
40 hours per week 8 to 5 Monday to Friday from The Colchester office, will be an option for remote working
What we offer
Raising to £26,500.00 (Living wage) on completion of qualification.
Other company benefits:
* 25 days annual leave (pro rata)
* Company contributory pension plan
* Cash back health care scheme
* Life assurance
* 10 days full pay sick days (after three months service)
* Salary exchange childcare vouchers
* Cycle2work scheme
* Car salary exchange scheme
You can learn more about MSX International on our website: MSX International
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