Job Description/Role Profile Job Title Freight Forwarder Hours Full-time Department Forwarding Reports to Operations Manager Location Based in PRL Freight Northern Ireland, Fergusons Way, Killybegs Road, Antrim BT41 4LZ May occasionally require travel to PRL Freight UK (Birmingham area) and PRL Freight Ireland (Dublin area) from time to time. Role summary We are seeking an experienced Freight Forwarder with a strong understanding of multimodal transport operations and a proven ability to plan and coordinate transport movements efficiently. The ideal candidate will combine in-depth freight forwarding knowledge with transport planning skills to ensure seamless movement of goods and high service levels for our clients. Main Duties and Responsibilities The successful candidate will be responsible for, but is not limited to the following: Freight Forwarding Manage end-to-end freight forwarding operations across road (import/export) and to a lesser extend Sea. Liaise with agents, carriers, and hauliers to arrange bookings, documentation, and applicable customs formalities Monitor shipments and proactively resolve any issues or delays. Proactively provide regular updates to clients and maintain high levels of customer satisfaction. Ensure compliance with trade regulations and company policies. Transport Planning Plan and optimise daily/weekly domestic cross border transport schedules. Assign and coordinate transport resources (mainly subcontractors) based on cost, efficiency, and service criteria. Monitor transport execution and adjust plans in real-time to address disruptions or changes in volume. Collaborate with external partners warehouse and operations teams to ensure smooth dispatch and receipt of goods. Maintain and analyse KPIs related to transport performance, cost efficiency, and service quality. Additional ad hoc duties Experience Minimum 2 years experience in freight forwarding (with proven multimodal exposure and advantage). Minimum 2 years experience in transport planning, ideally in a fast-paced environment. Proficient in using freight management and transport planning systems. Skills and Qualities Ability to multitask and prioritise effectively under pressure. Excellent communication and negotiation skills. Strong attention to detail with a proactive problem-solving mindset. Ability to identify and implement cost savings and efficiency measures. Strong computer application skills (Word, Power Point, Excel, Outlook, SharePoint). Comfortably liaise with customers and suppliers. Strong planning, organisational and teamwork skills. Be flexible and dynamic with and ability to meet multiple challenges in an evolving fast-paced work environment. Ability to work carefully, methodically and accurately. Time management skills and organisational skills. Ability to handle multiple tasks while remaining focused. Self-motivated and committed to achieving deadlines. Able to handle difficult situation with tact and diplomacy. Ability to identify opportunities for system and process improvements. Commercial awareness - Ability to identify and opportunities in the transport market. Drivers Licence is required. Benefits £32 - £35k annual salary (experience dependent) 22 days annual leave Pension contribution