Location: Ely, CB7
Salary: £33,699 – £38,220 per annum plus benefits
Job Type: Full Time, 1x Permanent, 1x Fixed Term Contract
Closing Date: Friday 5 December 2025
About the District Council
East Cambridgeshire boasts excellent transport links, stunning countryside, vibrant markets, and welcoming communities – it is one of the UK's happiest and healthiest places to live. The Council takes pride in its innovative approach to delivering sustainable and economically driven services that benefit residents, stakeholders, and the environment.
ICT Support Officer – The Role
In this role you will work within the ICT Service team, delivering support for the council’s hardware and software infrastructure. You’ll collaborate closely with the ICT Support Team Leader, the helpdesk team, and third‑party organisations.
Key Responsibilities
* Provide 2nd line IT technical support for the council’s IT systems for officers, members & trading companies using the council’s ticketing system.
* Maintain the corporate Business Case Management systems for all departments, including upgrades, security vulnerability patching and server maintenance.
* Manage identity and access for the Microsoft 365 platform, covering SharePoint, Entra, Teams, Power BI and Exchange.
* Provide technical support for the Council VOIP telephone system, including server maintenance, configuration, upgrades and security vulnerability patching.
* Take the lead on allocated ICT projects.
Qualifications & Experience
* A Level / Degree or equivalent.
* 3–5 years’ experience working in an ICT environment, planning, installing, maintaining and supporting business applications.
* Working knowledge of Windows operating systems, Microsoft Office, GIS systems, LLPG.
* Ability to acquire the “technical know‑how” as appropriate.
* Knowledge and understanding of effective customer care.
* Understanding of VOIP telephone systems.
* Good interpersonal skills to develop and maintain strong working relationships.
Benefits
* Flexible working.
* Childcare scheme (in approved cases).
* Training and development.
* Occupational health programme.
* Holiday, sickness and salary pension scheme entitlements.
Application Process
Any offer of employment will be subject to a satisfactory Disclosure and Barring Service check. Closing date for completed applications is Friday 5 December 2025. The selection process will be held week commencing Monday 15 December 2025. Only candidates selected for interview will be contacted by the HR Department with the confirmation of an interview. If you have not been contacted by that date, please assume your application has not been successful on this occasion.
To be considered for this exciting ICT Support Officer role, click ‘Apply’ now!
#J-18808-Ljbffr