Customer Service Assistant - Hemel Hempstead MAIN DUTIES: Responsible for daily operations of the facility, to assist and serve customers ensuring exceptional customer service and utilisation of all sale opportunities. To create a positive and lasting impression of an exceptional family leisure attraction To follow all company policies and procedures e.g, attendance, timekeeping, dress code, appearance. RESPONSIBILITIES: Serving Greet and serve customers in a friendly approachable manner. Offer menus, inform of specials, make suggestions and answer questions factually regarding Adventure Golf, food, beverage and service To operate the till as and when needed To interact with customers and ensure a positive experience through the point of sale Effectively upsell stock, drinks, snacks and gifts Check orders to ensure complete and correct, order meets presentation and quality standards. Serve alcoholic and non-alcoholic drinks as requested adhering to Weights and Measures compliance, utilising appropriate glass for order Provide prompt service for all orders Clear tables and bar as customers are finished and suggest further sales Prepare and serve ice cream, crepes, coffees, soft drinks as per customer orders Maintain and follow sanitation & cleaning procedures e.g., glassware, equipment, storage areas, refrigerators; keep bar and service areas clean and tidy. Complete all necessary side work, including stocking shelves, replenishing ice cream and daily tasks as required. Completes opening and closing procedures as per shift Assist in the training and development of new or less experienced co-workers Complies with BGL personnel policies, procedures, health and safety procedures To reinforce health & safety notices and relay relevant information To undertake any further duties as requested by management Children's parties Set up the party room according to specification on the events sheet Meet and greet all party guests, introduce yourself and explain party procedures Ensure health and safety protocol is announced in a child orientated manner and that its adhered too Encourage party guests with a warm and family focused positive attitude Serve party food, entertain guests with games and activities until end of party Corporate / Adult functions Meet and greet ensuring your approachable for the duration of the function To recap function schedule, to assist with creating teams where needed and distribution of equipment Assist with serving of any required food / beverage Relay health and safety protocol Ensure event runs smoothly maintaining excellent customer service and attention to detail Marketing and General Standards Arrive in correct uniform and on time Comply with BGL personnel policies and procedures and health and safety procedures To undertake any further reasonable duties as requested by the management Work with Adventure Golf Management to develop revenue and maximize sales whilst maintaining excellence in quality and customer service