Job reference: c2217a6f36f588a645125ea536f40582
Job description
Funeral Service Manager £34,000- £39,000 plus benefits, Full Time (37.5 hours) working a variety of shifts Monday - Friday 8am - 5pm.
We’re looking for a funeral service manager to join the Co-op Funeralcare team and help our colleagues to deliver the best possible service to our clients.
As a funeral service manager you’ll work with colleagues at all levels, covering between 7 and 15 funeral homes in your region. We’ll look to you to build great relationships, set standards for care and adherence to regulatory compliance, and oversee funeral services and processes to make sure we’re consistently delivering to the highest possible standards.
Responsibilities
* Lead and coach a team of funeral directors and arrangers across your region.
* Build strong and effective relationships with colleagues in your area to drive a consistently high standard of funeral service to our clients.
* Inspire your teams to focus on achieving the highest possible standards of client care in line with business and commercial objectives.
* Analyse and review management information to spot opportunities and drive continuous improvement and consistency across the wider business.
* Take an active role in the community; building relationships with other Co-op businesses and external organisations to promote our services and bring our communities together.
* Make sure ‘certified colleagues’ are fully supported in reaching and maintaining the required levels of competency for operating in a regulated environment.
* Make sure ‘non-certified’ colleagues are operating within regulatory guidelines and processes.
* Manage resources across the area, ensuring funeral plan arrangement cover in the homes where there are no trained colleagues.
* Take responsibility for any client complaints and issues.
* Carry out inspections of funeral homes to make sure standards are met, premises are always immaculate and presentable, and in line with risk, health and safety standards.
Qualifications
* Real commercial focus and the ability to spot opportunities and trends.
* Excellent organisational skills and attention to detail to make sure regulatory policies and processes are always adhered to.
* Confidence communicating and presenting to all kinds of people.
* The ability to coach and mentor teams across multiple locations.
* Great relationship building and customer service skills.
* The ability to communicate professionally and sensitively with clients at a difficult time.
* An open mind when it comes to working around and coming into contact with the deceased.
* A UK manual driving licence.
Benefits
* Competitive salary.
* Coaching, training and support.
* Pension with up to 10% employer contributions.
* Annual incentive scheme.
* 28 days holiday (increasing with service).
* Discounts on Co-op products and services.
Inclusive work environment
We’re building diverse and inclusive teams that reflect the communities we serve.
We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.
We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you.
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