Main duties and responsibilities Obtaining and registering confidential information from all patients attending the Emergency Department. This is to include the updating of any changed patient details, using a smart card enabling all staff to access summary care records to obtain the patients NHS number. To be the first point of contact for patients/relatives attending the Emergency Department. Dealing with difficult, distressing situations and alerting the nursing or clinical staff to patients or situations which are cause for concern, e.g., chest pains and chemo patients, to access equipment urgently for patients until a nurse is alerted.
Received sealed medical samples for hospital analysis from the public to transfer to the lab. Dealing with general enquiries via the telephone (24 hrs) and in person including difficult and frequent emotional situations with patient, public, agencies and staff. Ensuring that patients and relatives always receive a welcoming professional and considerate approach and where appropriate to redirect these to other departments and outside agencies, this may frequently involve highly distressing or emotional circumstances or traumatic incidents. Check and print the daily bleep list ensuring that copies have been allocated across the main clinical areas of the department.
Please refer to the Job Description for further details