Requisition ID: 257487
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.
Application Support Analyst
London
Role Overview
The FX Support Analyst will serve as a technical and operational resource within the FX Technology team, responsible for overseeing application support for FX trading platforms including Murex, WSS FX, Celer, SmartTrade and internal Scotia applications. This role requires direct engagement with the FX trading desk, ensuring high availability, performance, and reliability of mission-critical systems across global markets.
In this role you will:
* Day-to-day support operations for FX trading applications, ensuring timely resolution of incidents and proactive issue prevention.
* Provide face-to-face and remote support to FX Trading and Sales desks worldwide.
* Maintain and enhance support documentation, runbooks, and escalation procedures.
* Collaborate with development teams to identify root causes and implement long-term fixes for recurring issues.
* Monitor system performance and help with strategies to consistantly improve alerting and reduce identification and resolution times.
* Develop tooling to automate recurring processes.
We’d love to work with you if you have:
* Experience in GBM application support, preferably within FX.
* Understanding of FX products.
* Proven ability to troubleshoot issues and drive resolution.
* Strong communication skills and ability to interact directly with traders and sales staff.
* Experience with ITIL processes and incident management tools
* Familiarity with scripting and automation tools (Python, Tidal, Ansible) is a plus.
* Flexibility required for rotational shift support schedule including on-call and weekends during production releases and maintenance activities
Preferred Qualifications
* Bachelor’s degree in Computer Science, Finance, or related field.
* Exposure to FX Options and exotic products support is highly desirable.
* Knowledge of regulatory environments and compliance standards in capital markets.
Location(s): England : Greater London : London (UK)
Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.
At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.