Greenzone has an exciting opportunity for a full-time Account Co-ordinator to join our dynamic team based in Newark, Nottinghamshire.
At Greenzone, you’ll exercise your commercial skills, use negotiation abilities, solve problems, forge new relationships, and make friends. We all share a passion for improving our communities. We are committed to providing a good work-life balance. Regardless of the department you join, there are plenty of opportunities to learn new skills and develop a rewarding career.
About the role:
Reporting to the Account Co-ordination Manager, your main responsibility will be to resolve all customer queries within specified SLAs to maintain contract compliance and ensure exceptional service delivery.
Responsibilities include but are not limited to:
* Managing administrative duties related to the Company’s customer base.
* Accurately inputting customer collection data for system updates and reporting.
* Serving as a first point of escalation for complex customer issues for the Customer Support Team Leader.
* Instructing the Customer Support Team to process service adjustments accurately and promptly, keeping customers and suppliers informed, and ensuring all adjustments align with customer contracts.
* Maintaining high standards of service and contract compliance, resolving issues and queries.
* Calculating and producing quotations within agreed margins and values.
* Supporting customer site visits and meetings as required by the Key Account Manager.
* Helping the team achieve department KPIs.
* Building strong customer relationships and maintaining professionalism in all communications.
* Performing general office and administrative duties as needed.
About you:
You should have a confident personality with excellent communication skills, both written and verbal. You must be able to prioritize tasks, manage time efficiently, be numerate, and handle multiple deadlines. Experience with Microsoft Office and customer-facing roles is essential. Waste industry experience is desirable but not required.
* Competitive salary and benefits
* Company Pension scheme and Life Assurance
* 25 days annual leave plus bank holidays
* Career development and training opportunities
* Eatzone – our on-site subsidized canteen
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