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Talent Acquisition Specialist at Infotree Service Inc.
Rate - 34 GBP/day Inside IR35
Job Summary: We are seeking an experienced ServiceNow Architect to lead and drive strategic initiatives across our ServiceNow landscape. The ideal candidate will be well-versed in ITSM, FSM, CMDB, and ServiceNow development, and capable of designing and implementing solutions that enhance platform capabilities. This role will have a strong focus on portal experience, platform architecture, and AI-driven enhancements.
Key Responsibilities:
* Lead architectural design and implementation of ServiceNow solutions across ITSM, FSM, and CMDB modules
* Architect and oversee the Experience Portal implementation project to enhance end-user engagement
* Collaborate with stakeholders to define technical requirements and design scalable, secure ServiceNow applications
* Enable and drive AI adoption and explore new platform capabilities to enhance operational efficiency
* Provide architectural guidance and hands-on support to development and operations teams
* Ensure alignment of ServiceNow strategy with broader enterprise architecture
* Monitor performance, perform platform tuning, and maintain platform health
* Work closely with ServiceNow developers to design custom applications and integrations
* Establish and enforce best practices for coding, performance, and security within the ServiceNow environment
Required Skills & Experience:
* Strong experience in ServiceNow Service Management and Operations Management
* Proven background as a ServiceNow Developer with in-depth understanding of platform architecture
* Experience designing and implementing ITSM, FSM, and CMDB modules
* Demonstrated success in leading Experience Portal projects in ServiceNow
* Familiarity with AI/ML integrations and capability-building within ServiceNow
* Strong analytical and problem-solving skills
* Excellent communication and stakeholder management
Preferred Qualifications:
* Certified ServiceNow Architect or Implementation Specialist
* Experience in large-scale ServiceNow transformation projects
* Exposure to agile delivery models and DevOps practices
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Contract
Job function
* Job function
Other
* Industries
Technology, Information and Media, IT Services and IT Consulting, and Computer and Network Security
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