Our client in Barton-upon-Humber are looking for enthusiastic Warranty Service Advisors to join their specialist team.
Warranty Service Advisor
£25,747 per annum + £500 quarterly bonus
Monday to Friday 8:55am to 5:30pm (8hrs per day, 40 hours per week)
Permanent
Applicants must live within 1 hour commute of Barton-upon-Humber. This is an office based role.
Working in our client’s specialist division, the Warranty Service Advisor will ensure that customers who have ordered worktops receive excellent customer service, handling any first-line questions, issues, or warranty matters.
This position is purely customer service with no sales or cold calling elements
You will receive a fantastic benefits package:
Access to health & discount platform after 1 year of service
Individual training
EE discount
Staff Discount (after 1 year service)
Eye care vouchers
Free onsite gym (available 24/7)
Free onsite parking
Complimentary refreshments throughout the day
Two subsidised canteens
Fantastic progression opportunities with real success stories
Customer Service Employee of the Month awards
As a Warranty Service Advisor, you will be required to:
First point of contact for customers
Proactively resolving customer queries and issues through various communication channels
Taking ownership of each call and ensuring the best resolution is given
Demonstrate empathy and clear understanding
Assisting stores with any related queries
Provide customer support to the installers in the field
Support the compliance team
What makes an excellent Warranty Service Advisor?
Strong focus on customer experience
Experience in customer service or warranty handling
Excellent communication skills, both written and verbal
IT Literate
Does this sound like your next role?
If you are a self-motivated individual who is passionate about delivering exceptional customer service, then we want to hear from you!
If calling the office, please ask for Jess Patterson.
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