Description
We’re looking for an Operations Projects Specialist to lead and support a portfolio of operational initiatives that drive long term customer, performance and efficiency improvements across our organisation. This includes overseeing our resourcing roadmap, implementing new systems, and embedding updated ways of working.
In this role, you will strengthen the Operations function’s ability to adapt to industry change by using robust data, clear insight and effective communication to enable senior leaders to make smarter, faster decisions.
If you are a highly influential professional with a proven track record of delivering positive results at a senior level across both public and private sector environments, this could be the ideal next step in your career.
Key Responsibilities
* Deliver key outputs aligned to industry change programmes and the Operations strategy.
* Use an agile approach to ensure projects are delivered on time, on budget, and with risks effectively managed.
* Lead SMEs in developing business cases, project design and delivery.
* Provide clear, evidence-based analysis using robust data to identify improvement opportunities.
* Manage workstream plans and trackers; prepare updates; chair meetings; and lead working groups.
* Communicate project vision, objectives and progress to stakeholders across the organisation.
* Carry out additional tasks in line with the purpose and level of the role.
Skills, Knowledge & Expertise
* Excellent communication and interpersonal skills, with the ability to influence colleagues across complex project activity.
* The ability to lead change and a passion for innovation.
* Strong analytical capability, confident working with large datasets and turning findings into clear cost/benefit business cases for a range of audiences.
* Ability to use key planning and workforce systems (TrainTracs, VoyagerPlan, CrewPlan, Integrale, Kestrel, TRUST, CCIL to build meaningful datasets and identify opportunities.
* Experience in planning and knowledge of traincrew rules, terms and regulations.
* A flexible, pragmatic style and confidence operating in changing or ambiguous environments.
Job Benefits
* Salary up to £63,000 DOE
* Defined salary pension – one of the best pension schemes available
* Free travel on all our services, including spouse and dependent children
* 75% off all other train company travel tickets (1st Class and standard)
* Retail discounts
We are proud to operate two new railway brands for and to the Midlands, the North West and London.
In the Midlands the West Midlands Railway brand is a local railway placing Birmingham at the centre of its network. We run the majority of the local services, as well as direct trains to many of the surrounding towns and cities, including Redditch, Stratford-upon-Avon, Worcester, Hereford, Shrewsbury, Telford, and Northampton.
Our London Northwestern Railway brand serves the London to Liverpool route on the west coast, stopping at Birmingham, Milton Keynes and Northampton, with the West Midlands at its heart.
Both services are operated by West Midlands Trains Ltd, part of Transport UK.
Each business brings a wealth of knowledge and expertise to the franchise and it's our aim to give you the rail experience you deserve at the price you want to pay.