Employer Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust Employer type NHS Site Hopewood Park Hospital Town Sunderland Salary £24,937 - £26,598 per annum Salary period Yearly Closing 04/09/2025 23:59
Administration Officer
Band 3
Job overview
An exciting opportunity has arisen for an experienced administration officer to join our 111 IRS Hub Team based at Barton Centre, Hopewood Park, Ryhope, Sunderland.
The 111 IRS team take calls from people of all ages including children and people with neurodevelopmental needs. Members of the public can call for themselves, or for someone else.
This is a bustling 111 Hub Service which operates 24 hours a day over 7 days a week providing access to urgent mental health support service. This at times can be overwhelmingly busy typical of call centre setting and the post holder will provide a comprehensive, high quality secretarial/administrative service at all times. You will undertake a variety of tasks assigned by the clinic manager and administration team lead.
Main duties of the job
Applicants must be able to demonstrate proven recent (12 months) experience of the following:
· experience in a customer / patient focussed environment
· verbal and written communication skills
· worked in a secretarial/ administrative position
· advanced keyboard skills
· working knowledge of Microsoft packages
· minute taking / typing live during discussions
* Daily duties will include liaising with Community Treatment Teams and uploading referrals.
* Ensuring SMS texts are sent to service users
* Sending out telephone triages to GP Surgeries
* Typing up minutes from supervisions
Working for our organisation
We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.
Detailed job description and main responsibilities
Please find attached job description for full details.
Advertising date : 21 st August 2025
We welcome your application.
Please note - this vacancy may close early once a suitable number of applications are received.
Person specification
Education and Qualification
* Word-processing skills at Level 3 (OCR/RSA Level 3 or equivalent qualification and/or demonstrable relevant experience) eg; NVQ Level 3 Level 3 in Business Administration (or equivalent)
* Audio Typing qualification or demonstrable equivalent experience
* General level of education to O-Level/ GCSE or equivalent
Knowledge and Experience
* Knowledge of NHS Policies and Procedures
* Working knowledge of Microsoft applications, including e-mail communication
* Ability to maintain and update Patient Information Systems e.g. RiO
* Good working knowledge of office procedures
* Previous secretarial/clerical experience
* Ability to uphold confidentiality at all times
* Able to prioritise and plan own workload
Skills and Competencies
* Excellent communication and interpersonal skills, both verbal and written
* Good organisational and planning skills
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Please be aware this vacancy may close earlier than the stated closing date, should an appropriate number of applications be received.
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