Are you a seasoned business intelligence leader with a passion for translating data into strategic insights? Do you thrive on shaping solutions that enhance performance and deliver measurable business value?
We're seeking a Team Lead - Reporting to join our Armed Forces Recruitment Services (AFRS) contract. This is a key role within the Data Management & Insight function, responsible for the design, implementation, and continuous improvement of reporting and data presentation services that drive operational excellence across Defence recruitment.
You'll lead a team to build rich, interactive dashboards and business reports that support strategic, contractual, and operational objectives, helping to shape a data-driven culture across Serco and the MOD.
As part of this, you'll:
1. Design and implement enterprise-level reporting solutions that meet the needs of internal stakeholders and MOD clients.
2. Translate complex business requirements into intuitive dashboards and actionable insights using tools such as Power BI, SQL, Domo, Excel, and more.
3. Lead the development of functional roadmaps in consultation with stakeholders across AFRS, identifying opportunities for innovation and improvement.
4. Champion best practices in reporting, data visualisation, and data governance.
5. Act as a strategic partner to business and functional leads, helping them define "what", "why", and "what-if" scenarios with data-driven clarity.
6. Mentor and guide the business in self-service reporting, enhancing capability and reducing dependency.
7. Drive adoption of reporting solutions by promoting clear, user-focused design and delivering ongoing performance improvements.
8. Maintain critical data assets including report catalogues, data dictionaries, and business glossaries.
9. Contribute to the broader BI strategy, ensuring our reporting capabilities evolve with changing technology and business needs.
Requirements include:
* 6+ years designing and delivering business intelligence solutions with measurable impact.
* Proven track record working across operational, strategic, and corporate functions (Finance, HR, Procurement, IT).
* Technical expertise in Microsoft BI stack (Power BI, Domo, Excel, and more).
* Familiarity with additional tools such as Qlik, Tableau, or Domo is a plus.
* Understanding of data visualisation best practices, semantic layer design, and dashboard performance optimisation.
* Experience with advanced analytics, data science, and big data tools is desirable.
Educational qualifications:
* Bachelor's degree in Computer Science, Engineering, Mathematics, or related field (or equivalent professional experience).
Soft skills required:
* Excellent communication and stakeholder management.
* Self-motivated, reliable, and detail-oriented.
* Strong organisational skills and ability to manage competing priorities.
* A proactive problem-solver with a continuous improvement mindset.
This role requires Baseline Personnel Security Standard (BPSS) and may require Security Check (SC) clearance.
Note: This job posting is active and available.
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