Overview
We’re seeking a dynamic Multi-Site Retail Store Manager to lead up to three of our London boutiques, including our flagship at Westfield White City. This role shapes the future of our retail presence by driving growth, crafting exceptional client journeys, and inspiring teams to deliver excellence daily.
You’ll blend commercial strategy with creative leadership — translating insight into action, data into results, and spaces into destinations. Collaborating with Marketing, Education, and cross-functional partners, you’ll transform boutiques into immersive spaces where authenticity, expertise and storytelling meet measurable impact.
Contract Type: Permanent
Weekly Hours: 37.5
We have implemented an anonymous job application process in the initial stages, where personal information such as name, gender, age, and ethnicity is not disclosed to the hiring team.
What Will You Do?
Commercial Leadership
* Own and deliver sales and KPI targets across all assigned boutiques.
* Analyse performance data to identify opportunities, implement action plans, and drive sustained growth.
* Leverage insights into traffic, conversion, and average spend to optimise results and client engagement.
* Partner with Marketing and Retail Operations to deliver localized activations that drive awareness and acquisition.
* Manage budgets and resources with commercial discipline to maximise efficiency and impact.
* Provide regular performance reporting with actionable insights and growth strategies.
Client Experience & Brand Expression
* Champion our brand culture and behaviours rooted in authentic connection, sensory storytelling, and exceptional customer experience.
* Ensure each boutique delivers a seamless, elevated experience that reflects the brand’s authenticity and aesthetic.
* Oversee bespoke events, client activations, and in-boutique experiences that deepen brand engagement.
* Embed a culture of clienteling and CRM excellence to nurture loyalty and lifetime value.
* Maintain a consistent brand environment that is welcoming and reflective of the brand’s identity.
Team Leadership & Development
* Lead, inspire, and develop key talent across multiple locations.
* Recruit exceptional talent who embody the brand’s values and service ethos.
* Coach teams through regular feedback, goal-setting, and hands-on mentoring on the shop floor.
* Partner with Education to deliver tailored training on product craft, service rituals, and storytelling.
* Foster a culture of curiosity, creativity, and accountability across all boutiques.
Education & Events
* Collaborate with Education and Marketing to lead product launches, customer and influencer events, and experiential activations.
* Deliver in-store workshops and coaching to elevate product expertise.
* Execute local event strategies that align with brand campaigns and deliver measurable commercial outcomes.
* Gather insights and event feedback to inform future strategies and continuous improvement.
Operations & Visual Standards
* Oversee daily operations, ensuring compliance, efficiency, and consistency across all boutiques.
* Maintain accurate inventory control, stock integrity, and replenishment processes.
* Uphold visual merchandising standards that reflect brand storytelling and seasonality.
* Ensure operational excellence across cash management, scheduling, reporting, and store upkeep.
* Partner with Retail Operations to manage POS materials and collateral in line with sustainability goals.
The Perfect Candidate
* A strategic leader who combines commercial focus with creative vision.
* A passionate storyteller who values connection, craft, and culture.
* A data-driven decision-maker with strong retail intuition.
* A team builder who inspires trust, performance, and pride.
* A brand ambassador who embodies our brand values and ethos.
Skills & Experience
* 3–5 years of multi-site or senior boutique management experience within premium or modern luxury retail (beauty, lifestyle, or design-led brands preferred).
* Proven track record of delivering sales growth and operational excellence across multiple locations.
* Strong leadership and coaching skills with experience developing high-performing teams.
* Commercially astute with deep understanding of KPIs and retail performance levers.
* Excellent communication, planning, and organisational abilities.
* Passion for design, sensorial experiences, and purpose-driven retail.
* Flexible and adaptable, with the ability to travel between locations as needed.
What We Offer You
* Competitive salary with performance-based bonus
* Comprehensive benefits and wellness programs including holiday allowance above statutory, enhanced Maternity and Paternity leave after 1 year
* Subsidised health & wellbeing plan
* Generous product allocation and discount
* Ongoing training in brand philosophy, leadership, and client experience
* Contribution Pension Scheme
* Company benefits platform
* Cycle to work scheme
* Travel loan
* Volunteering Days, Birthday leave, Newlywed leave
* Long service awards
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Sales and Business Development
Industries
* Personal Care Product Manufacturing
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