A vacancy has arisen within the Property Partnerships and Innovation team for two full time permanent Quality and Improvement Officers. WHAT IS INVOLVED? You will be responsible for maintaining the Corporate Property and Land (CPaL) Quality Management System (QMS), including undertaking internal audits and ensuring effective processes, procedures and document control. Assisting the Property Innovation Manager on selected projects that improve CPaL’s business and financial processes, you will also work with service managers to develop and produce performance reporting tools to drive improvements. Evidence of working in a quality management, internal audit, or project management focussed role, ideally in a building maintenance, construction and/or facilities management environment and involvement in document control processes is essential. You will need to have an understanding of Quality Management Systems i.e. ISO 9001, commercial awareness and understand the role of performance management in service delivery. Successful problem solving along with the ability to consult and negotiate with customers and end users, an ability to present information verbally and in writing to a variety of audiences and negotiation skills are essential requirements of this role. We encourage you to contact Cassandra Hallam via email at Cassandra.Hallam@durham.gov.uk to arrange an informal discussion about the role. WHAT WILL I NEED? You will need a relevant auditing, quality management and/or project management qualification equivalent to at least NVQ level 3. You must have experience of working in a busy office environment, working to deadlines and have an understanding of Quality Management Systems i.e. ISO 9001, commercial awareness and understand the role of performance management in service delivery. Please refer to the attached Person Specification for the full criteria. INTERVIEWS Interviews will be held on week commencing 30th March 2026. We operate a guaranteed interview scheme for applicants that can show they meet all the essential criteria and have indicated they have a disability, are a looked after young person, care leaver or a veteran. OUR OFFER TO YOU We offer a competitive rewards package that includes attractive salaries, a generous annual leave entitlement of 27 days (rising to 32 after five years’ continuous local government service), membership of the excellent contributory career average Local Government Pension Scheme, and a range of flexible working arrangements including hybrid working (home and office) where applicable. Explore the full range of rewards and benefits on our website. Rewards and benefits are subject to individual terms and conditions. EQUALITY, DIVERSITY, AND INCLUSION We are a proud equal opportunities employer and believe a diverse workforce brings fresh ideas and drives service improvement. We welcome applications from everyone and make employment decisions based on skills and ability. As a Disability Confident Leader, we actively encourage applications from disabled and neurodivergent people and offer support throughout the recruitment process. HOW TO APPLY Please note, we do not accept CVs. All applications must be submitted online via the Northeast Jobs portal. Use the ‘Person Specification’ section of the form to clearly demonstrate how you meet the essential (and where possible, desirable) criteria. Applications that do not evidence the essential requirements will not be shortlisted. Please visit our website to understand our position on using AI to support your application and for guidance on completing your application. If you require assistance when applying for this role, please contact our Recruitment Helpdesk on 03000 26 27 27, or via email Recruitmentresources@durham.gov.uk All correspondence relating to your application will be sent from donotreply@northeastjobs.org.uk. Kindly check your spam/junk folder regularly to ensure you don’t miss any updates. CONNECT WITH US Follow us on Instagram Like us on Facebook Visit our website VPRS/161