Our client is a Managed Services Provider/ Technology Solutions provider with an exciting opportunity to join their dedicated technical team.
This is a full time, permanent role, offering an immediate start for a Microsoft Solution Engineer who enjoys working within a busy and fast paced technical environment. This role has been created to support the rapid expansion of the company and would suit a highly competent individual with strong and effective communication skills
The successful candidate will be required to complete a satisfactory DBS check.
Role Responsibilities:
* Responding to and resolving technical queries from end users and VIPs via ITSM tool
* MDM Administration
* Desktop troubleshooting
* Ensuring Customer Documentation is kept up to date
* Working with the team to identify and implement changes to Customer Environments to address common issues
* Providing the highest level of Customer Service
* Equipment request handling
* Device management and stock control
* Updating assets on our Asset Management system
* Incoming call handling
* Management of Customer Endpoint protection
* Assist Senior Engineers in implementing best practices across systems
* Dealing with escalations and BAU. Reporting to Line Manager
* Customer site visits where required
Key Skills & Experience
* Experience in supporting Windows Desktop
* Strong people skills
* Understanding of networking fundamentals TCP/IP DNS DHCP
* Able to be self sufficient and driven
* Willing to learn new skills
* Extensive experience of troubleshooting a range of devices
* Ability to provide VIP support both remote and face to face
* Ability to create detailed and accessible documentation
* Detail oriented and organised
* Have an ability to work independently, autonomously and take initiative
* Can multi-task and proactively manage various issues and conflicting priorities
* Have strong and effective written and verbal communication skills
Desirable Skills and Experience:
* MDM (Mobile Device Management) Especially
* Experience in supporting Apple MacOS / Ios and MS Windows
* Familiarity with an ITSM tool
* Phone Management