Control Room Supervisor Not a CCTV Role
Location: Greenwich SE10
Pay Rate:16.00 per hour
Shift Pattern: 4 on 4 off Days and Nights
Average Hours: 48 per week
About the Role
We are looking for an experienced and confident Control Room Supervisor to join our Greenwich Control Room team. This is a hands on operational role focused on staffing scheduling and service delivery. This is not a CCTV monitoring position.
You will play a key role in ensuring smooth out of hours operations working closely with Operations Managers Schedulers Mobile Services and senior management. Strong leadership clear communication and the ability to remain calm under pressure are essential.
Key Responsibilities
* Shift Leadership and Compliance
* Lead and supervise control room shifts
* Ensure all paperwork and documentation is completed accurately and on time
* Maintain correct staffing hours on internal systems
* Ensure all paperwork and documentation is completed accurately and on time
* Maintain correct staffing hours on internal systems
* Oversee staff Health and Safety during out of hours operations
Operational Control
* Schedule and deploy site personnel efficiently
* Keep the SmartTask system fully up to date
* Communicate operational changes clearly and promptly
* Monitor the Mobile Team including welfare checks and alarm responses
* Ensure accurate booking on and off times and escalate issues where required
* Manage last minute client requests and staffing challenges
* Escalate incidents complaints sickness or staffing concerns
* Complete daily reports and detailed shift handovers
* Add new staff and subcontractors to systems accurately
* Respond to customer calls including Houston Lawrence and Pride monitoring services
Requirements
* Proven experience in a control room and or supervisory role
* Valid SIA Licence and DBS check
* Excellent attendance and reliability
* Strong attention to detail
* Confident written and verbal communication skills
* Ability to work under pressure and meet tight deadlines
* IT literate with experience using MS Office and operational systems
* Previous security industry experience is highly desirable
Equal Opportunities
City Group is an equal opportunity employer. We welcome applications from all backgrounds regardless of ethnicity gender disability sexual orientation religion or age