**This vacancy is only available to existing University of Essex staff**
Department
Digital Innovation and Technology Services (DITS) provides outstanding IT services and facilities and enables excellence in their use, across the University’s three UK-based campuses, and our international campuses & partner institutions. Our services range from underlying infrastructure technologies, provision of a modern Media Centre, to digital skills training for staff and students. Our vision is of a University where students and staff are provided with the digital tools and processes to enable excellent Education and Research.
We are a community of over 140 staff, working in partnership with our colleagues across the University to deliver Digital innovation and IT Technology services to meet the needs of the University. DITS is organised into five service groups including Infrastructure Services, IT Customer Experience, Software Development Services, Commercial Applications, and Strategic Project Delivery.
The Commercial Applications team is responsible for providing exceptional customer service and support to approximately 4,500 system users and provides the University’s HR and Commercial system users with a single point of contact for services and facilities provided. We are looking to appoint an enthusiastic, energetic and proactive individual to the position of Commercial Applications Assistant.
This role is offered on a permanent, part-time (19.5 hours per week) basis.
Duties of the Role
As a key team member, the Commercial Applications Assistant will provide staff with a professional, high quality customer service response to their queries for information, help, and support. This requires a patient, friendly and diplomatic approach to customer interactions by email, by telephone and in person. You will also be involved in the development of information to enable customers to find out answers before reaching the Helpdesk.
For many users, the Commercial Applications Helpdesk is the main point of interaction with HR/Payroll and other commercial systems, and our aim is to be able to resolve problems and queries quickly and completely wherever possible or to provide accurate referral to specialist colleagues.
Skills and qualifications required
To be successful in this role you will have an excellent attention to detail, be good at identifying problems, quickly propose solutions and act as an enthusiastic ambassador of the systems.
You will also assist the wider team with system testing, ensuring controls are in place to maintain the integrity of data, security, and help to ensure process and system documentation is complete, up to date and accessible. Strong administration skills along with a methodical approach to undertaking tasks are key.
At the University of Essex, internationalism and diversity is central to who we are and what we do. We are committed to being a cosmopolitan, internationally oriented university that is welcoming to staff and students from all countries, faiths and backgrounds, where you can find the world in one place.
To support this commitment we have our, a staff-led network that promotes and celebrates the rich cultural diversity among Essex staff, and our Colchester campus based Faith Centre, which hosts regular services, meetings and events organised by our chaplains and faith representatives. For more information see: