Repairs Planner/Scheduler
Based in Langley
Monday to Friday
Permanent Role
£22,000k per annum
Our client is looking for a Planner/Scheduler, previous experience within repairs/maintenance/housing would be advantageous. As a Repairs Planner/Scheduler, you are the key person communicating between the resident and maintenance worker. The role involves tasks such as;
* Providing customer service to residents and customers/tenants.
* Arranging appointments for residents/tenants regarding maintenance/repair issues within their properties.
* Scheduling appointments for maintenance work.
* Dealing with resident queries and offering general support to maintenance help desk organising appointments with trade’s people to carry out the appointments in a cost effective and organised manner.
* Dealing with queries from residents, changing appointment.
* Rescheduling appointments and scheduling prioritising emergency repair issues.
* Closing jobs ready for invoicing.
* Logging current jobs onto company database.
* Working with Supervisors and trades people to organise and schedule work.
* Updating and changing information as the job changes.
* Ordering equipment needed for the job.
* General Admin duties such as filing, scanning etc.
The applicant must have previous experience in the role and opti-time experience or similar database is essential.
Skills and experience required;
* For this role, you must have a good telephone manner, be organised, have the ability to prioritise work, and pay attention to detail.
A reference contact must be provided upon application.
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