Title: Customer Care Advisor – Inbound
Hours: 40 hours per week, Full Time
Location: Glasgow City Centre – Office based
Salary: £25,396 plus bonus
As Europe’s leading private provider of laser eye, premium intraocular lens and cataract surgery, our Surgeons undertake more laser procedures collectively than any other provider. We look after thousands of patients in our clinics every week and it’s a privilege to transform the lives of so many.
We support each other, respect each other and are committed to a culture of care, trust and integrity.
The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.
Help our patients calling in with a wide range of enquiries from arranging sight tests to arranging refractive treatments.
Display strong administration skills.
The ability to deal with customers over the telephone in a confident and professional manner
Excellent rapport building and communication skills with the ability to overcome objections
Excellent uncapped bonus structure
~ State of the art, modern working environments
~29 days annual leave (pro rata)
~ Free Laser Eye Surgery and Intraocular Lens Surgery
~ Free eye tests
~ Discounted prescription eye wear and sunglasses
~ Generous Optical Express friends and family discount scheme
~ Full training on refractive treatments and patient handling
~ Pension scheme
This is a fantastic opportunity to join an established organisation where you will have the support to grow and develop within a professional working environment.