Administrative Officer- Cardiff HMCTS
Location: Onsite (flexible working after 6 Months)
Contract Type: 12 Months
Pay rate: £12.86 p/hr (initial for 12 weeks) and then £13.25 p/hr
DBS: Basic DBS Check Required
About the Role
We are seeking a proactive and highly organised Administrative Officer to join our team within the public sector. This role is ideal for someone who thrives in a fast‑paced environment, enjoys problem‑solving, and is committed to delivering excellent service. You will provide essential administrative support to ensure the smooth and efficient running of day‑to‑day operations.
Key Responsibilities
* Main role responsibility will be to contact Magistrates for availability for Court sittings and coordinate and confirm Magistrate sitting rotas
* Deliver general administrative support, including managing correspondence, maintaining records, data entry, and preparing documents.
* Provide excellent customer service with clear and professional communication.
* Support colleagues and managers by coordinating meetings, taking minutes, and assisting with scheduling and generic email inbox queries.
* Handle enquiries from internal teams and the public with confidence, clarity, and problem‑solving initiative.
* Ensure compliance with internal policies, data protection guidelines, and public sector standards.
* Contribute to improving administrative processes and supporting wider team objectives.
About You
* We are looking for someone who is Organised and detail‑focused, able to prioritise workload effectively
* A strong communicator, both written and verbal.
* A proactive problem‑solver, comfortable taking initiative when challenges arise.
* Professional and reliable, with a strong understanding of confidentiality.
* Confident working with IT systems, including Microsoft Office applications. Experienced in customer‑facing or public sector environments (desirable but not essential).
Requirements
* Willingness to undergo a Basic DBS check prior to employment.
Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.
In cases where we have a high volume of ex‑military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
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