Department: Customer Support Service - ICT Argyll and Bute Council s ICT Department are seeking an Engineer within the ICT Desktop Team. This is a permanent full-time post, working 35 hours per week (Monday to Friday 9am 5pm) and is fully Office based in Kilmory, Lochgilphead with a requirement to travel to ICT supported sites across Argyll and Bute. You will be responsible for providing hardware and software support including first and second-line operational support, ensuring timely and efficient resolution of service requests, issues and incidents. You must have up to date experience and strong skills centring on Microsoft operating systems, desktop applications and Microsoft 365 environment. Ideally, you will have experience in scripting and remote support along with excellent customer service experience and overall strengths in technical, troubleshooting and communication skills in addition to supporting and deploying to site Laptops, iPads and Chromebooks. You will have a minimum qualification at HNC level in an IT discipline along with at least 2 years experience of working in a similar role, particularly supporting users within a large MS domain. As its award-winning council, we play a vital part in the day-to-day life and long-term future of our beautiful and diverse communities. And we are committed to making the council the place to have a great career, by providing excellent benefits and a friendly, dynamic working culture so that each of our 5000 colleagues can deliver services that help our corner of Scotland thrive. Our employees make good things happen in the day-to-day life and for the longer term future of Argyll and Bute. We offer various benefits to support you, such as a competitive salary, pension scheme, generous leave entitlement, cycle to work scheme, discounts on gym memberships and leisure centres, wellbeing initiatives, and opportunities for learning and career growth. We also embrace a modern approach to work, offering a flexible first approach where possible to requests from our employees to how they work. From employee recognition schemes to environmental policies we have many initiatives in place to help us look after the things we all care about. Argyll and Bute Employee Recognition Programme, Disability Confident, Armed Forces, Fair Work First Statement, Equality and Fairness, Climate Change, Hybrid and Flexible Working Policy Argyll and Bute Council recognises the numerous benefits of a positive work-life balance to the wellbeing and productivity of our employees. We will take a flexible first approach to requests from our employees to change the way that they work. While we must balance such requests with the need to ensure the quality of the important services we deliver are not compromised, we will ensure that each request is given careful consideration with a view to achieving a positive outcome wherever possible. The post-holder will be expected to travel efficiently and effectively between various work locations within Argyll and Bute and beyond to meet the operational requirements of the Service John McVey, ICT Production Manager We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about our commitment to this please visit Equality & Diversity Policy.