Customer Service Agent Location: Cardiff Salary: £25,000-£28,000 up to £200 monthly bonus Working Hours: Full-time, permanent Yolk Recruitment is working with one of the UK's leading insurance providers to find a driven and customer-focused Customer Service Agent to join their Cardiff-based team. With a strong reputation for putting customers first and providing specialist cover for those with pre-existing medical conditions, this is a company that takes pride in making travel accessible to all. This is a great opportunity to join a company that genuinely values service, development, and teamwork. If you're someone who thrives in a fast-paced environment, knows how to put customers at ease, and enjoys solving problems with a personal touch, we'd love to hear from you. What You'll Be Doing You'll provide expert, friendly support to customers-whether it's answering policy questions, resolving queries, or guiding them through claims. You'll listen with empathy and respond with care, making sure each customer feels heard and supported, especially those with more complex needs. You'll take responsibility for each interaction and see it through, no matter how simple or challenging. You'll aim to resolve things first time, every time. You'll be focused on customer satisfaction, first-call resolution, and meeting service targets-without losing the human touch. Full training is provided and regularly refreshed, so you'll stay up to speed on products and services while developing your own career. You'll collaborate with colleagues across the business to make the customer journey as smooth as possible, sharing feedback and suggestions that help improve service. You'll follow FCA and data protection guidelines to the letter, keeping things accurate, secure, and fully above board. What They're Looking For Experience in customer service or a contact centre environment Confidence working towards service and sales targets Great communication skills and the ability to build rapport quickly A calm and professional approach, even under pressure Strong multitasking ability and comfort using customer service systems A proactive attitude and solution-focused mindset A genuine desire to help people and make a positive difference What You'll Get in Return Up to £28,000 basic salary Monthly bonus potential of up to £200 33 days annual leave, including bank holidays - plus your birthday off Health cash plan - company-paid Company pension scheme Option to buy extra holiday Staff discount on travel insurance Ongoing product training Real career progression opportunities - they promote from within A friendly, supportive working environment where your ideas are valued Cardiff-based office with good transport links and local amenities