Job overview
The post holder will be expected to work autonomously in managing the day-to-day delivery of the administration service and Dental Nurses. This will include;
Participating in weekend cover on a rotational basis.
Use initiative and manage queries autonomously, escalating concerns as appropriate.
Staying up to date with national government guidance and guidelines, offering this guidance as advice when appropriate.
Handling significant quantities of confidential and business sensitive information on behalf of the Service.
Responsible for own personal development and setting of personal goals and objectives as part of the health board appraisal process.
Main duties of the job
Work autonomously, using their own initiative to resolve issues and investigate queries or issues and make judgements upon their resolution.
Co-ordinate and arrange a variety of service and management meetings on behalf of the Manager and the Service, liaising with internal/external agencies and a variety of disciplines.
Discuss and agree with colleagues the way forward to effectively plan, implement, and manage changes within the administration service. Follow guidance and procedures and escalate any concerns to either the Senior Manager or appropriate clinician depending on the nature of the query.
Act as the key point of contact for all business-related issues within the service, ensuring effective liaison/communication between the service and other areas of the Directorate, the Health Board and external organisations communicating with a range of staff and members of the public/patients, passing on information clearly and succinctly and in a manner which the recipients will understand and which is appropriate.
Responsible for the day-to-day supervision and line management of the Administration team responsible for PADR, sickness etc. Have responsibility, day to day, for the delivery of processes, ensuring that agreed processes are followed by the team and that members of staff and the public are able to access services in a timely and effective way. This will include communicating and signposting to appropriate guidelines where appropriate.
Working for our organisation
We believe staff are our best asset and we want you to be happy and confident about starting your career here in Swansea Bay University Health Board.
As one of the biggest healthcare groups in the UK we can offer a wealth of professional training and development opportunities in an innovative, forward-thinking organisation.
You might be a nurse or doctor, maybe you specialise in a health science/therapy or can offer skills in one of our support services - we have a job for you.
There are also apprenticeships, work placements and volunteering roles available.
We are an inclusive employer and welcome applications from everyone whatever their sex; religion or belief; race; age; sexual orientation; gender identity or, whether they are pregnant or have recently been on maternity leave, married or are in a civil partnership; or, whether they are disabled.
Our values - Caring For Each Other, Working Together and Always Improving, show that our commitment to equality is at the heart of everything we do.
If you want excellent career and training opportunities while living on the doorstep of some of Europe's most spectacular scenery, with all the benefits of a thriving and cosmopolitan city - look no further.
Detailed job description and main responsibilities
Please see the attached job description and person specification for a detailed outline of the job requirements. This is available for you bilingually, in English and Welsh.
Person specification
Qualifications and/or Knowledge
Essential criteria
1. Appropriate degree level qualification in related area or equivalent demonstrable experience
2. Developed knowledge and confidence in the use of IT software packages including Word, Excel, PowerPoint, Email, Electronic Diaries, and Internet
3. Ability to collate, analyse and draw conclusions from data and present reports in a variety of formats
Desirable criteria
4. Experience using Welsh Clinical Portal (WCP), Welsh Patient Administration Services (WPAS)
5. Knowledge of Dental Services
Experience
Essential criteria
6. Experience of working in a Business Support Management Position
7. Experience of managing staff
8. Experience managing operational activities
9. In depth understanding of data protection, information governance and confidentiality legislation
10. Excellent organisational skills, with demonstrable experience of managing conflicting and multiple demands.
Desirable criteria
11. Experience using and managing E-Rosters
12. Experience working within the NHS
13. Experience of working in a logistics environment
14. Experience of report writing and strong information technology expertise
Aptitude and Abilities
Essential criteria
15. Developed interpersonal skills with the ability to manage multiple stakeholders in a professional, effective way
16. Ability to prioritise and work reactively
17. Ability and credibility to cultivate relationships with all levels of staff
18. Adhere to and can demonstrate SBU Values & Behaviours
Desirable criteria
19. Welsh speaker
Other Essential Criteria
Essential criteria
20. Weekend working on a rotational basis, as frequently as fortnightly
21. Able to work flexibly in line with service need
22. Ability to apply excellent attention to detail and accuracy
Desirable criteria
23. Ability to travel between sites in a timely manner
Swansea Bay University Health Board is committed to supporting its staff and processes to fully embrace the need for bilingualism thereby enhancing service users experience. In our commitment to increase the number of staff able to communicate in Welsh with patients and professionals, we would particularly welcome applications from Welsh speakers.
Equality remains at the centre of the Health Boards policy-making, service delivery and employment practices. We value the diversity of our staff and welcome applications from people from protected groups under the Equality Act 2010, this specifically includes age, gender, sexual orientation, gender identity/reassignment, race, religion, disability, pregnancy and maternity and marriage and civil partnership.
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Welsh language skills are desirable