The Safe Haven service offers short-term support to clients. This service focuses on supporting episodes of emotional distress rather than providing ongoing support interventions. The service offers support interventions, including the discussion of self-management tools and the creation of Wellness Action Plans. The Second Step Team also offers clients support with managing suicidal ideation, emotional distress, anxiety, depression, low mood, social isolation, and sleep hygiene. We can offer additional support and signposting for issues such as housing, debt, health problems, drugs and alcohol use, substance misuse and unemployment.
Main duties of the job
You will be working alongside your peer Recovery Navigators and Case Workers, providing support to clients via the telephone and in person.Youll have experience of working with people with mental health and complex needs, carrying out needs and risk assessments. You will need to take a holistic view, with a recovery and psychologically informed approach.You will have good organisational skills, be IT proficient and be able to complete client records within specific timeframes.You will have proven skills around managing risk and escalating referrals for clients who may require additional specialist support.
About us
Second Step is a leading mental health charity in the Southwest offering housing, support and hope to thousands of people with mental health and other support needs. We aim to inspire hope and deliver change for everybody and every community we work with.
Job responsibilities
Ensure that all services are delivered in a warm and welcoming way, demonstrating ambition and hope for all service users.Build trusting and collaborative relationships with service users.Carry out role adhering to Second Steps policies, procedures, values, code of conduct and current legislation using a recovery orientated, psychologically informed, equalities based approach.Co-produce, implement and review recovery plans, crisis plans and other self-management tools e.g. Wellness Recovery Action Plan, in partnership with service users in line with best practice.
Person Specification
Experience
* A minimum of two years significant experience working with people with mental health needs, or people with complex needs
* Proven experience of working with people with multiple needs (e.g. mental health, homelessness, alcohol/drug dependency long term conditions)
* Proven experience of carrying out needs and/or risk assessments and the support planning process
* Experience of working with a number of individuals with competing needs and priorities
* Proven experience of mental health issues and/or services, either as a user, carer or supporter
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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