Advice Caseworker - Education Sector - Poole
Are you passionate about supporting others? Join our dynamic client, where you'll provide vital advice and guidance to students, helping them navigate challenges and succeed in their academic journey. This is a full time permanent position working 35 hours per week.
Our client offers an excellent benefits package including:
Competitive salary up to £28k DOE
28 days holiday + bank holidays
Additional holiday for Christmas closure + 2 additional days holiday around August bank holiday
Day off for your birthday
Discounted onsite gym access + wellbeing review
Healthcare plan + 24 hour access to a GP
Enhanced Maternity + Paternity leave
Charity day
Salary sacrifice pension
Discounts on high-street brands
What You'll Do:
As an Advice Caseworker, you'll be the first point of contact for students seeking support. Your role will involve:
Providing advice through email, phone, and face-to-face meetings.
Maintaining accurate case records.
Advocating for students at meetings, ensuring processes are fair and policies are followed.
Offering welfare support during times of crisis, using professional judgement to create effective plans.
Collaborating with teams to deliver campaigns and events that raise awareness of key student issues.
Building strong networks.
What We're Looking For:
Excellent communication skills.
Ability to stay calm and empathetic.
Experience in advice.
Strong attention to detail, professionalism, and discretion.
A positive, problem-solving attitude and resilience under pressure.
Knowledge of Advice Quality Standards and relevant legislation.
Diplomacy, neutrality, and balanced judgement.
Commitment to confidentiality and professional boundaries.
Ability to manage a varied caseload and meet deadlines effectively.Contact our team today to hear more about this or other opportunities. Office Angels South Coast Team - (phone number removed) or email your CV to (url removed)
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website